- Taking/Handling Inbound Customer calls, Outbound calls, Emails

- Listening to and understanding the customer’s requirements

- Provide product / service details &

advantages to Customers

- Providing end to end solutions to the customer

- Asking the correct questions – probing and prompting the customer wherever required

- Timely and accurate capturing all the information given by the customer

- Timely follow up with as per Escalation matrix till closure

- Staying current with knowledge of products/ processes & services

- Ensure full adherence to all the quality parameters and SOP

- Cooperate with other Team members, SMEs and Team Leaders.

- Ensure 100% adherence to schedule

- Escalating the call to the team leader / manager, wherever desirable

- Handling irate / demanding customers where necessary, in a tactical manner.

- Contact: (phone hidden)

Pay: ₹16,200.00 per hour

Benefits

- Provident Fund

Application Question(s)

- How many languages do you speak?

Education

- Bachelor's (Required)

Language

- English (Required)

- Hindi (Required)

Location

- Whitefield, Bengaluru, Karnataka (Required)

Work Location: In person

📌 Hindi and English Voice process (Whitefield)
🏢 Amisol Global
📍 Whitefield