Head - Non-Motor Claims - 10+ Years - Mumbai

Are you an experienced General Insurance Claims professional with strong expertise in Non-Motor and Commercial Claims? We are looking for a seasoned leader to head the Non-Motor Claims function, drive operational excellence, strengthen claims governance, and enhance customer experience. This is an excellent opportunity to lead a high-impact claims function within a leading General Insurance organization.

Location Mumbai

Your Future Employer – A leading General Insurance organization offering an opportunity to lead large-scale Non-Motor Claims operations, work with senior stakeholders, and drive claims transformation, governance, and operational excellence.

Responsibilities –

- Lead end-to-end Non-Motor Claims operations across Commercial Insurance portfolios, including Property, Fire & Engineering, Marine, Liability, and other non-motor products.
- Manage complex and high-value claims, ensuring timely assessment, settlement, compliance, and effective resolution of escalations.
- Lead claims teams, drive performance, improve TAT, productivity, claims quality, customer experience, and operational efficiency.
- Manage relationships with surveyors, investigators, TPAs, legal partners, vendors, and internal stakeholders across underwriting, finance, legal, reinsurance, and distribution.
- Drive claims analytics, governance, fraud/leakage control, process improvement, automation, and regulatory compliance.

Requirements –

- Bachelor’s or Master’s degree in Insurance, Business Administration, Finance, or a related discipline.
- 15+ years of overall experience in General Insurance, with strong leadership experience in Non-Motor / Commercial Claims.
- Strong exposure to Commercial Insurance claims, particularly Property, Fire & Engineering, Marine, Liability, and other Non-Motor lines.
- Proven experience in managing large claims portfolios, complex claims, teams, vendors, and senior stakeholders.




- Strong understanding of claims governance, policy interpretation, regulatory compliance, claims analytics, and process improvement.

What is in it for you –

- Opportunity to lead the Non-Motor Claims function within a leading General Insurance organization.
- Exposure to complex commercial insurance portfolios and high-value claims.
- Opportunity to drive claims transformation, automation, governance, and operational excellence.
- High-visibility leadership role with robust learning and career progression opportunities.

Reach Us – If you think this role is aligned with your career, kindly write to me along with your updated CV at [email protected] for a confidential discussion on the role. Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note – We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted if you do not hear back from us within one week. Your patience is highly appreciated.

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Keywords – Non-Motor Claims, Commercial Claims, General Insurance, Property Claims, Fire Claims, Engineering Claims, Marine Claims, Liability Claims, Claims Operations, Claims Management, Claims Governance, Claims Analytics, Claims Transformation, Claims Leadership, Insurance Claims, Commercial Insurance, Head of Claims, Senior Claims Manager, Mumbai Jobs, General Insurance Jobs, Crescendo Global.

📌 Head - Non-Motor Claims - 15+ Years - Mumbai
🏢 Crescendo Global Leadership Hiring India
📍 Mumbai