Blanket Hotel & Spa, Munnar is looking for a friendly, professional, and guest-focused Guest Service Associate (GSA) – Front Office to join our Front Office team. The ideal candidate should have excellent communication skills, a pleasant personality, and a passion for delivering exceptional guest experiences.

Key Responsibilities

- Welcome and greet guests in a warm and professional manner.

- Handle guest check-in and check-out procedures efficiently.

- Assist guests with inquiries, requests, and information about hotel facilities and services.

- Handle guest calls, messages, and correspondence professionally.

- Coordinate with Housekeeping, F&B;, Engineering, and other departments to ensure smooth guest services.

- Handle guest feedback and complaints promptly and professionally.

- Maintain accurate guest records and ensure proper documentation.

- Assist with room allocation and coordinate room status updates.

- Handle cash and card transactions as per hotel procedures.

- Promote hotel facilities,



services, and applicable packages to guests.

- Maintain high standards of grooming, communication, and guest service.

- Follow hotel SOPs, policies, and Front Office standards.

Requirements

- Previous experience in Front Office in a hotel or resort is preferred.

- Freshers with a passion for hospitality are welcome to apply.

- Good verbal and written communication skills.

- Pleasant personality and robust interpersonal skills.

- Good customer service and problem-solving abilities.

- Basic computer knowledge.

- Ability to work effectively as part of a team.

- Willingness to work versatile shifts, including weekends and holidays.

- Well-groomed and professionally presented.

Education

- Plus Two / Diploma / Degree in Hotel Management or a related field is preferred.

Work Location: In person

📌 GSA - FRONT OFFICE (Munnar)
🏢 BLANKET RESORT
📍 Munnar