* Develop and implement sales strategies to achieve business targets
* Lead and manage the sales team effectively
* Set sales targets and monitor team performance
* Identify new business opportunities and potential customers
* Build and maintain strong customer relationships
* Monitor sales activities, revenue and profitability
* Analyse market trends and competitor activities
* Guide the team in achieving monthly and annual targets
* Handle key customers and significant business negotiations
* Prepare and review sales reports and performance data
* Coordinate with other departments for smooth business operations
* Drive customer satisfaction and overall sales growth
SERVICE
- Handle customer complaints and queries
- Manage and coordinate the service team
- Ensure customer satisfaction and quality service
- Monitor service appointments and customer follow-ups
- Handle warranty claims and service documentation
- Coordinate spare parts requirements and availability
- Achieve service revenue and business targets
- Collect customer feedback and improve service quality
- Prepare daily and monthly service reports
- Follow up with existing customers for repeat services
- Monitor service advisors and technicians’ performance
- Maintain strong customer relationships after vehicle purchase