The Front Office Supervisor is responsible for supervising the daily operations of the Front Office, ensuring efficient guest services, smooth check-in and check-out procedures, accurate communication, and a high standard of guest satisfaction. The position supports the Front Office Manager in maintaining operational standards and leading the Front Office team.

Key Responsibilities

- Supervise and coordinate the daily activities of the Front Office team.

- Ensure smooth and efficient check-in and check-out procedures.

- Welcome guests and provide courteous, professional, and personalized service.

- Handle guest requests, enquiries, complaints, and service recovery effectively.

- Ensure accurate room status, guest information, billing, and registration procedures.

- Coordinate closely with Housekeeping regarding room readiness, room status, and special guest requirements.

- Coordinate with other departments to ensure smooth guest services and operations.

- Monitor and maintain proper handling of guest calls, messages, wake-up calls, and requests.

- Ensure proper cash handling, billing procedures, and shift handover.

- Monitor daily arrivals, departures, VIP guests, special occasions, and other key guest requirements.

- Ensure all Front Office records, reports, logs, and documents are maintained accurately.

- Assist in preparing daily operational reports as required.

- Ensure proper communication and handover between shifts.

- Train, guide, and motivate Front Office team members to maintain service standards.

- Monitor staff grooming, punctuality, discipline, and adherence to hotel policies.

- Ensure guest confidentiality and proper handling of guest information.





- Assist in resolving operational issues and escalate major concerns to the Front Office Manager.

- Ensure compliance with hotel SOPs, safety procedures, and service standards.

- Support the Front Office Manager in achieving departmental targets and maintaining guest satisfaction.

- Perform any other duties assigned by the Management or Head of Department.

Required Skills & Competencies

- Good communication and interpersonal skills.

- Strong guest-handling and problem-solving abilities.

- Valuable knowledge of Front Office operations and hotel procedures.

- Leadership and team-management skills.

- Ability to work under pressure and handle multiple tasks.

- Professional appearance and positive attitude.

- Positive computer skills and knowledge of hotel property management systems.

- Good coordination skills with different hotel departments.

- Strong attention to detail and accuracy.

Qualifications & Experience

- Diploma/Degree in Hotel Management, Hospitality Management, or a related field.

- Minimum 3–4 years of Front Office experience in a hotel/resort, preferably with supervisory experience.

- Experience in a 4-star/5-star hotel or resort will be an advantage.

- Knowledge of PMS and standard Front Office procedures is preferred.

Key Performance Areas (KPIs)

- Guest satisfaction and service quality.

- Accuracy of Front Office transactions and documentation.

- Smooth check-in and check-out operations.

- Effective team supervision and productivity.

- Guest complaint resolution.

- Interdepartmental coordination.

- Compliance with hotel SOPs and service standards.

- Staff grooming, discipline, and attendance

Work Location: In person

📌 Front Office Supervisor (Munnar)
🏢 BLANKET RESORT
📍 Munnar