Greetings from AVM Smiles Dental Clinic,

Location: Pondicherry

Job Type: Full-Time

Working Hours: 9:30 AM – 7:30 PM

About the Role

AVM Smiles Dental Clinic is seeking a dynamic and customer-focused Front Office Manager to oversee patient interactions, appointment management, and front desk operations. The ideal candidate should possess excellent communication skills, strong customer handling abilities, and a proven track record in lead conversion and relationship management.

Key ResponsibilitiesPatient & Customer Management

- Welcome and assist patients in a professional and friendly manner.
- Handle patient inquiries, appointments, and follow-ups.
- Ensure a seamless patient experience from consultation to treatment completion.
- Address patient concerns and coordinate with doctors and staff for effective resolution.

Lead Management & Conversion
- Manage incoming inquiries through calls, walk-ins, WhatsApp, and social media platforms.
- Follow up with prospective patients and convert inquiries into appointments.
- Track and maintain lead records and conversion reports.
- Coordinate promotional campaigns and patient engagement activities.

Front Office Operations
- Manage appointment scheduling and patient records.
- Maintain billing records and coordinate with the accounts team when required.
- Ensure cleanliness, organization, and smooth functioning of the reception area.
- Prepare daily, weekly,



and monthly reports related to appointments and patient conversions.

Administrative Responsibilities
- Coordinate with doctors and clinic staff for daily operations.
- Maintain patient databases and documentation.
- Support management in improving patient satisfaction and clinic performance.

Required Skills & Qualifications
- Any Bachelor's Degree preferred.
- Minimum 1–3 years of experience in Front Office, Customer Relationship Management, Hospitality, Healthcare, or Sales.
- Robust communication and interpersonal skills.
- Experience in customer handling, counseling, or lead conversion.
- Proficiency in MS Office and basic computer applications.
- Ability to work in a target-oriented and patient-focused environment.

Preferred Candidates
- Candidates with experience in dental clinics, hospitals, healthcare centers, salons, wellness centers, or customer-facing roles.
- Strong follow-up and sales conversion skills.
- Immediate joiners will be preferred.

What We Offer
- Professional work environment.
- Career growth opportunities.
- Performance-based incentives.
- Opportunity to be part of a growing healthcare brand.

To Apply: Share your resume to (phone hidden).

Benefits

- Provident Fund

Work Location: In person Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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