Front Office Executive

Job Type: Full-Time

Department: Front Office

Industry: Hotel

Location: Madipakkam, ChennaiTamil Nadu

Job Summary

We are looking for a professional and guest-focused front office executive to join our hotel team. The candidate will be responsible for managing guest check-ins and check-outs, handling reservations and guest queries, coordinating with other departments, and ensuring a smooth and pleasant guest experience throughout the stay.

Key Responsibilities

- Greet guests and provide professional customer service.
- Handle check-in, check-out, reservations, and guest requests.
- Manage guest queries, complaints, and feedback.
- Coordinate with Housekeeping, F&B;, and other departments.
- Update PMS, guest records, and front office reports.
- Handle billing, payments, and cash transactions.
- Maintain proper shift handover and front office records.
- Follow hotel SOPs and ensure a smooth guest experience.
- Promote hotel facilities and room upgrades when appropriate.

Requirements
- Diploma/Degree in Hotel Management or Hospitality.
- 1–3 years of front office hotel experience preferred.
- Freshers with good communication skills may apply.
- Knowledge of PMS and basic computer operations.
- Good communication and guest-handling skills.
- Skilled attitude and appearance.
- Willingness to work in shifts, weekends, and holidays.




- English and Tamil communication skills preferred.
- Handle check-in, check-out, reservations, and guest requests.
- Manage guest queries, complaints, and feedback.
- Coordinate with Housekeeping, F&B;, and other departments.
- Update PMS, guest records, and front office reports.
- Handle billing, payments, and cash transactions.
- Maintain proper shift handover and front office records.
- Follow hotel SOPs and ensure a smooth guest experience.
- Promote hotel facilities and room upgrades when appropriate.

Preferred Skills
- Guest Relations
- Front Office Operations
- Reservation Handling
- Check-in & Check-out
- PMS Operations
- Cash Handling
- Complaint Resolution
- Interdepartmental Coordination
- Customer Service
- Communication Skills

What We Offer
- Competitive salary based on experience and skills.
- Opportunities for learning and career growth.

Interested candidates are encouraged to apply with their updated resume. Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Perks

- Food provided

Ability to commute/relocate:
- Mahabalipuram, Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:
- Front Office Assistance in a Star Hotel: 2 years (Required)

Work Location: In person

📌 Front Office Executive (Receptionist) (Chennai)
🏢 SANGAM INN u0026 BANQUETS
📍 Chennai