Front Desk Receptionist - Telecalling & Clinic Administration About Aries PhysioCare

Aries PhysioCare , a healthcare brand of Aries HealthCare International Pvt. Ltd. , provides qualified physiotherapy and allied healthcare services designed to make quality clinical care more accessible and convenient. We provide physiotherapy, occupational therapy, clinical dietician, home nursing, caretaker and speech therapy services , with a strong focus on evidence-based care, technology-driven operations and patient-centric service delivery.

Our vision is to build a scalable healthcare ecosystem connecting patients, healthcare professionals and technology to deliver high-quality care across India and internationally.

We are currently expanding our clinic operations in Borivali West, Mumbai , and are looking for an energetic and responsible Part-Time Front Desk Receptionist who can manage front-desk operations while also supporting telecalling, sales and patient follow-ups .

Position

Job Title: Front Desk Receptionist – Telecalling & Clinic Administration

Employment Type: Part-Time

Location: Borivali West, Mumbai

Salary: ₹7,000 – ₹10,000 per month

Department: Clinic Operations & Business Development

Key Roles & Responsibilities1. Front Desk & Reception

- Welcome and assist patients and visitors professionally.
- Handle patient enquiries at the clinic.
- Manage appointments, bookings, cancellations and rescheduling.
- Coordinate with physiotherapists and the clinic team regarding patient schedules.
- Maintain patient registration and basic administrative records.
- Ensure the reception area remains organised and professional.
- Handle incoming calls and WhatsApp enquiries.

1. Telecalling & Sales

- Make outbound calls to prospective patients and existing leads.
- Follow up with patients who have enquired about physiotherapy services.
- Understand patient requirements and explain suitable services, consultations and packages.




- Convert enquiries into appointments and paid sessions.
- Follow up with patients after consultations and sessions.
- Maintain daily records of calls, leads, follow-ups and conversions.
- Achieve assigned calling and appointment-conversion targets.

1. Patient Relationship Management

- Communicate with patients politely and professionally.
- Answer basic questions regarding appointments, services and clinic procedures.
- Follow up with patients who have missed or cancelled appointments.
- Encourage patients to continue their recommended treatment plans.
- Collect patient feedback and communicate important concerns to the clinic team.

1. Clinic Administration

- Maintain appointment schedules and daily patient records.
- Coordinate patient flow within the clinic.
- Assist with billing, payment collection and basic invoice/receipt management.
- Maintain records of daily collections and transactions.
- Coordinate with therapists regarding appointments and patient requirements.
- Assist the management team with routine administrative tasks.

1. Sales & Business Development Support

- Support the clinic in generating new patient enquiries.
- Follow up on leads received through digital marketing, referrals and other channels.
- Maintain a structured lead database.
- Identify opportunities for repeat visits and treatment packages.
- Support local promotional and patient-acquisition activities when required.

Candidate Requirements
- Good communication skills in English, Hindi and Marathi .




- Confident and comfortable speaking with patients over the phone.
- Basic computer knowledge.
- Ability to use WhatsApp, Excel/Google Sheets and basic CRM or clinic software .
- Friendly, professional and patient-orientated personality.
- Good follow-up and convincing skills.
- Ability to handle multiple tasks in a clinic environment.
- Prior experience in reception, telecalling, sales, healthcare, clinic administration or customer service will be an advantage.
- Freshers with excellent communication skills may also be considered.

What We Are Looking For We are looking for someone who is not only a receptionist but can become an important part of our clinic operations and patient acquisition team .

The ideal candidate should be:

Confident • Energetic • Responsible • Patient-Friendly • Sales-Oriented • Organised • Good Communicator

Salary & Growth

₹7,000 – ₹10,000/month , depending on experience, communication skills and overall suitability.

Performance-based incentives may be considered for strong performance in lead conversion, appointment generation and sales .

Candidates demonstrating strong performance may have opportunities for increased responsibilities, higher compensation and future full-time roles within Aries PhysioCare.

Job Location

Aries PhysioCare

Parrk Riviera, 7, New MHB Colony,

Borivali West, Mumbai, Maharashtra – 400091. Aries PhysioCare : Expert Physiotherapy Center | Integrated Wellness Center

How to Apply

Interested candidates can send their updated resume along with the following:

- Current location
- Previous experience
- Preferred working hours
- Expected salary
- Contact number
- Join Aries PhysioCare and become part of a growing healthcare organisation focused on delivering better recovery and better patient experiences.

Contact Us On: Email - [email protected] ; WhatsApp Us- +91-(phone hidden)

📌 Front Desk Receptionist (Borivali)
🏢 Aries PhysioCare
📍 Borivali