About the Role

We are seeking an experienced AML & KYC Analyst to support customer due diligence, KYC verification, and compliance-related activities for an international process. The role involves reviewing customer information, validating documentation, handling customer interactions, and ensuring adherence to established process and quality standards.

Key Responsibilities

- Perform KYC and customer verification as per defined procedures and guidelines.
- Review customer documents and information for completeness, accuracy, and consistency.
- Conduct customer due diligence activities and identify discrepancies in submitted information.
- Handle inbound and outbound calls with customers regarding verification and documentation requirements.
- Respond to customer queries professionally while maintaining process accuracy.
- Update and maintain customer information and verification records in the relevant systems.
- Escalate exceptions, discrepancies, or cases requiring additional review to the appropriate team.
- Ensure all assigned cases are processed within defined turnaround times and quality parameters.
- Follow established compliance, data-handling, and process guidelines.
- Maintain confidentiality while handling customer and business information.
- Meet defined productivity, accuracy, quality, and process requirements.

Candidate Requirements:
- Minimum 1 year of experience in AML, KYC, BPO, KPO, Banking, Financial Services, or related operations .
- Prior experience in an international voice and/or non-voice process is preferred.
- Practical experience in KYC verification, customer verification,



or document verification .
- Excellent English communication skills , both verbal and written.
- Comfortable handling inbound and outbound customer interactions.
- Strong attention to detail with the ability to identify inconsistencies in information and documentation.
- Positive analytical and problem-solving skills.
- Ability to work with process guidelines and meet defined timelines.
- Graduation from a recognized university/institution is mandatory.

Preferred Skills:
- AML & KYC Operations
- Customer Due Diligence (CDD)
- KYC / Document Verification
- Customer Verification
- International Voice Process
- International Non-Voice Process
- Banking & Financial Services Operations
- Compliance Operations
- Data Validation
- Customer Communication

What We Are Looking For The ideal candidate should have relevant experience in KYC/AML or banking operations , strong English communication skills, attention to detail, and the ability to manage customer verification activities accurately and efficiently. Candidates with relevant experience in AML, KYC, banking, financial services, BPO, or KPO operations are encouraged to apply.

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