- Prepare accurate quotations for Customers and respond to RFQs.

- Coordinate internally with each department to support customer

- Maintain business relationships with recent customers to obtain new business opportunities/upsell. Act as a backup for Sales Executives and assume customer responsibility from them.

- Take bookings from customers and place bookings with the shipping lines / airlines / co-loaders.

- Coordinate with the transporter for container pickup, stuffing, and port movement.

- Prepare and check shipping documents - Shipping Bill, Carting Order, Form 13, SDF, VGM, HBL/MBL, AWB.

- Coordinate with CHA/Customs Broker for customs clearance and timely filing.

- Follow up for stuffing confirmation, SOB, and vessel sailing details.

- Update shipment status in the ERP / CargoWise / internal system.

- Act as the primary point of contact for assigned customers for all their export shipments. Act as a single point of contact for the customer on-board.

- Provide timely shipment status, vessel schedules, and pre-alerts to customers and overseas agents.

- Handle customer queries, complaints,



and exceptions proactively and professionally.

- Send daily/weekly shipment reports and trackers to customers.

- Coordinate with origin and destination offices for smooth delivery and issue resolution.

- Liaise with shipping lines, airlines, transporters, CFS, CHA, and overseas partners.

- Ensure SOPs are followed for each customer account.

- Ensure all costs are entered correctly in the system to avoid revenue leakage.

- Support invoicing team for timely and accurate billing.

- preferred 3-4 years of experience in Export Ops + Customer Service in a freight forwarding company

- Good knowledge of export documentation, Incoterms 2020, and shipping process

- Hands-on experience with CargoWise, SAP, or any Freight Management System

- Excellent communication skills - Email and PhoneStrong follow-up, multi-tasking, and problem-solving ability

- Proficient in MS Excel and MS Outlook

- Customer query response time < 2 hours

- Documentation accuracy > 98%

- Customer Satisfaction (CSAT) score

📌 Export Customer Service / Sales back-up. (Mumbai)
🏢 Celox Shipping - Global Freight Forwarding
📍 Mumbai