Description

In this role, candidate is required to have an extensive experience with deployment tools for Monthly patching, Standard deployments, reporting, software packaging for Windows Operating Systems, desktop management issues.

Responsibilities

- Minimum 3 years of expertise in Desktop Management and software distribution.

- Must have technical expertise in administrating various Software deployment tools like SCCM, Intune etc., Windows desktop management issues.

- Must have experience with Software packaging tools.

- Managing mass software distribution and troubleshooting failed deployments.

- Managing end to end patching for end user devices at the global level.

- Application and third-party patching.

- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.

- Participate in triage calls for major incidents.

- Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions.

- Conducting Root Cause Analysis (RCA) for the problems and ensure to avoid its reoccurrence.

- Support, Manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates.





- Frequent reporting of the deployments for stakeholders.

- Manage Desktop (software and connectivity) incidents through to resolution.

- Experience in Automations through PowerShell or python.

- Strong ITIL process knowledge.

- Strong analytical, troubleshooting and problem-solving skills.

- Strong communication and collaboration skills.

Tools & Platforms (PwC In-Scope):

- Microsoft MECM (formerly SCCM)

- Microsoft Active Directory (AD)

- Microsoft Entra Connect (ADSync)

- ManageEngine ADAudit Plus

- Microsoft 365 (Exchange Online)

- Microsoft File & Print Server

- FollowMe Print / PrinterLogic

- Lenovo Hardware (ThinkSystem, IMM) / Lenovo XClarity

Qualifications

- Bachelors degree in Computer Science or related technology field preferred.

- Strong working knowledge of ITIL principles and ITSM.

- Current understanding of industry trends and methodologies.

- Outstanding verbal and written communication skills.

- Excellent attention to detail.

Additional Information:

- Solid written and Oral communication skills.

- Should be open to work in night shifts (24/7)

- Comply with organizations Ways of Working gu

📌 EUC (Bengaluru)
🏢 PwC
📍 Bengaluru