Vijayawada, Andhra Pradesh

Job Summary

L1 Network Operations Center (NOC) Engineer - SD-WAN, WAN & Backbone MonitoringrnJob SummaryrnWe are seeking a proactive and detail-oriented L1 NOC Engineer to monitor and support enterprise SD-WAN, WAN, Internet, and Backbone network infrastructure. The candidate will be responsible for 24x7 network monitoring, incident detection, first-level troubleshooting, ticket management, and timely escalation to higher support teams, ensuring maximum network availability and performance.rn

Key Responsibilities

Network Monitoring & Operationsrn• Monitor SD-WAN, WAN, MPLS, Internet, Backbone, and LAN network infrastructure using network monitoring tools.rn• Identify, analyze, and respond to network alarms, alerts, and events.rn• Perform proactive monitoring to detect network degradation and potential outages.rn• Monitor circuit utilization, packet loss, latency, jitter, and bandwidth consumption.rn• Ensure adherence to SLAs and operational procedures.rnIncident Managementrn• Perform first-level troubleshooting for network incidents.rn• Create, update, and manage incident tickets in ITSM tools (ServiceNow, Remedy, etc.).rn• Classify incidents based on severity and impact.rn• Escalate unresolved or critical issues to L2/L3 support teams and service providers.rn• Track incidents until closure and maintain communication with stakeholders.rnSD-WAN Operationsrn• Monitor SD-WAN controllers, edge devices, tunnels, and overlay networks.rn• Verify SD-WAN site connectivity and application performance.rn• Identify tunnel failures, routing issues, and device health concerns.rn• Escalate configuration-related issues to engineering teams.rnWAN & Backbone Monitoringrn• Monitor WAN/MPLS circuits and backbone connectivity.rn• Troubleshoot link failures, interface errors, routing anomalies, and performance issues.rn• Coordinate with telecom carriers and ISPs for circuit-related incidents.rn• Validate service restoration after troubleshooting activities.rnReporting & Documentationrn• Maintain network operation logs and shift handover reports.rn• Document incidents, troubleshooting actions, and resolutions.rn• Generate daily, weekly,



and monthly network health reports.rn• Update knowledge base articles and operational runbooks.rnShift Operationsrn• Work in a 24x7 rotational shift environment.rn• Participate in shift handovers and operational reviews.rn• Follow standard operating procedures and escalation matrices.rn

Skill Requirements

Networkingrn• TCP/IP, OSI Modelrn• Routing Protocols: BGP, OSPF, EIGRPrn• MPLS and VPN Technologiesrn• WAN Technologiesrn• SD-WAN Fundamentalsrn• DNS, DHCP, NATrnMonitoring ToolsrnExperience with one or more: rn• SolarWindsrn• SevOnern• LogicMonitorrn• PRTGrn• ThousandEyesrn• Cisco Catalyst Centerrn• iObservernVendor Knowledge (Preferred)rn• Cisco SD-WAN (Viptela)rn• Cisco Routers & Switchesrn• Fortinet SD-WANrn• Versa Networksrn• VMware VeloCloudrn• Juniper NetworksrnITSM Toolsrn• ServiceNowrn• Remedyrn• Jira Service Managementrn________________________________________rnRequired Qualificationsrn• Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related field.rn• 0-3 years of experience in NOC, Network Monitoring, or Network Operations.rn• Basic understanding of SD-WAN, WAN, and Routing concepts.rn• Knowledge of incident and change management processes.rn________________________________________rnPreferred Certificationsrn• CCNArn• Cisco SD-WAN Fundamentalsrn• CompTIA Network+rn• Juniper JNCIArn• Fortinet NSE (Associate/Fundamentals)rn________________________________________rnKey Competenciesrn• Strong troubleshooting and analytical skills.rn• Good verbal and written communication.rn• Ability to work under pressure during major incidents.rn• Customer-focused mindset.rn• Team collaboration and stakeholder management.rn• Attention to detail and operational discipline.rnKPIsrn• Incident Response Time (MTTA)rn• Mean Time to Resolution (MTTR)rn• SLA Compliancern• Alarm Acknowledgement Timern• Ticket Quality and Documentationrn• Shift Handover Accuracyrnrn

Other Requirements

Networkingrn• TCP/IP, OSI Modelrn• Routing Protocols: BGP, OSPF, EIGRPrn• MPLS and VPN Technologiesrn• WAN Technologiesrn• SD-WAN Fundamentalsrn• DNS, DHCP, NATrnMonitoring ToolsrnExperience with one or more: rn• SolarWindsrn• SevOnern• LogicMonitorrn• PRTGrn• ThousandEyesrn• Cisco Catalyst Centerrn• iObservernVendor Knowledge (Preferred)rn• Cisco SD-WAN (Viptela)rn• Cisco Routers & Switchesrn• Fortinet SD-WANrn• Versa Networksrn• VMware VeloCloudrn• Juniper NetworksrnITSM Toolsrn• ServiceNowrn• Remedyrn• Jira Service Managementrn________________________________________rnRequired Qualificationsrn• Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related field.rn• 0-3 years of experience in NOC, Network Monitoring, or Network Operations.rn• Basic understanding of SD-WAN, WAN, and Routing concepts.rn• Knowledge of incident and change management processes.rn________________________________________rnPreferred Certificationsrn• CCNArn• Cisco SD-WAN Fundamentalsrn• CompTIA Network+rn• Juniper JNCIArn• Fortinet NSE (Associate/Fundamentals)rn________________________________________rnKey Competenciesrn• Strong troubleshooting and analytical skills.rn• Valuable verbal and written communication.rn• Ability to work under pressure during major incidents.rn• Customer-focused mindset.rn• Team collaboration and stakeholder management.rn• Attention to detail and operational discipline.rnKPIsrn• Incident Response Time (MTTA)rn• Mean Time to Resolution (MTTR)rn• SLA Compliancern• Alarm Acknowledgement Timern• Ticket Quality and Documentationrn• Shift Handover Accuracyrnrn

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📌 Engineer - Wireless Networking (Vijayawada)
🏢 HCLTech
📍 Vijayawada