Skills Mandatory - Dynamics 365 CRM/CE, C# , .NET, JavaScript

Skills – Primary - D365 CRM

Skills – Good to have -familiarity with the airline or freight domain would be an added advantage

Qualification -Bachelor's degree in Computer Science, Information Technology, or a related field.

Total Experience - 8+ years

Relevant Experience - 8+ years

Work Location Kochi/Trivandrum

Expected Date of Onboarding - Immediate

Certification (mandatory & good to have) - Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE) , Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate (added advantage)

/ Duties and Responsibilities

Key Responsibilities

- Solution Leadership & Development: Lead the design, development, testing, and deployment of customizations, plugins, workflows, and extensions within Dynamics 365 CRM/CE, using C#, .NET, and JavaScript. Provide technical leadership and mentorship to a team of developers throughout the project lifecycle.
- End-to-End Implementation: Own the technical delivery of full-cycle Dynamics 365 CRM implementations — from requirements gathering and solution architecture through configuration, customization, testing, deployment, and post-go-live support.
- Integration Management: Architect and implement seamless integrations between D365 CRM and external systems (including FinOps where applicable) using APIs, Dataverse, Logic Apps, Azure Functions, and other middleware tools.
- Requirements Analysis: Partner directly with business stakeholders and functional consultants to gather, analyze,



and translate business requirements into detailed technical specifications, solution designs, and architecture documents.
- Data Management: Oversee data migration activities, ensure data integrity, and manage CRM data using tools like XRMToolbox, SSIS, and the Data Management Framework (DMF) where FinOps integration is involved.
- Reporting & Analytics: Guide the development and customization of reports and dashboards using SSRS, FetchXML, and Power BI to deliver actionable business insights.
- Lifecycle Management (ALM): Drive the use of Azure DevOps and Lifecycle Services (LCS) for source control, release management, CI/CD pipelines, and environment monitoring.
- Technical Governance & Optimization: Establish coding standards, lead code reviews, troubleshoot complex technical issues, optimize system performance, and ensure adherence to Microsoft best practices and security policies.
- Stakeholder & Project Management: Act as the primary technical point of contact for clients/stakeholders during implementation, manage technical risk, and ensure delivery timelines are met in an Agile/Scrum environment.
- Adhere to ISMS policies and procedures.

Job Specification / Skills and Competencies
- Bachelor's degree in Computer Science, Information Technology, or a related field.




- Minimum of 8+ years of hands-on development experience in Microsoft Dynamics 365 CRM/CE, including at least 2-3 years in a technical lead or lead developer capacity.
- Proven track record of leading full-cycle D365 CRM implementation projects from inception to go-live, across multiple client engagements.
- Experience integrating D365 CRM with Dynamics 365 FinOps or other ERP systems is a robust plus.

Technical Skills

- Strong proficiency in C#, .NET framework, JavaScript, HTML, and SQL Server.
- Deep expertise in Dynamics 365 CRM/CE SDK, plugins, workflows, custom workflow activities, and client-side scripting.
- Strong experience with APIs (REST/OData), Dataverse, and third-party/legacy system integrations.
- Familiarity with Azure services (Logic Apps, Functions, Service Bus, etc.).
- Working knowledge of X++ and D365 FinOps/AX is an added advantage.

Soft Skills

- Strong leadership, analytical, and problem-solving abilities.
- Excellent communication and stakeholder management skills, with the ability to translate business needs into technical solutions.
- Proven ability to lead and mentor development teams while managing multiple priorities in an Agile/Scrum environment.

Preferred / Added Advantage

- Prior experience delivering Dynamics 365 CRM solutions within the Airlines or Freight/Logistics domain is a strong added advantage.
- Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE)
- Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate (added advantage)

📌 Dynamics 365 CRM Lead (Kochi)
🏢 Experion
📍 Kochi