– Dialler Manager Company: QHT Aesthetics OPC Pvt. Ltd., Sector 46, Gurugram, Haryana. Location: Gurugram

Experience: 2–8 Years

Employment Type: Full-Time

About The Role We are looking for an experienced Dialler Manager who has hands-on experience managing Ozonetel Dialler and LSQ CRM . The candidate will be responsible for managing the calling infrastructure, monitoring sales calling performance, maintaining data accuracy, and ensuring smooth coordination between the dialler and CRM systems.

Key Responsibilities

- Manage and monitor the Ozonetel Dialler on a daily basis.
- Handle user creation, agent mapping, campaign configuration, call routing and related dialler activities.
- Monitor inbound and outbound calling performance and ensure optimum utilization of the dialler.
- Manage and maintain LSQ CRM including lead allocation, lead movement, follow-ups and data accuracy.
- Ensure proper integration and synchronization between Ozonetel and LSQ CRM.
- Monitor call reports, connect rates, talk time, disposition, missed calls and agent productivity.
- Generate and maintain daily/weekly/monthly calling performance reports.
- Track agent-wise calling activity and identify gaps in productivity.
- Ensure leads are properly assigned and followed up within defined timelines.
- Coordinate with the Sales and Operations teams for campaign and calling requirements.
- Troubleshoot basic dialler/CRM issues and coordinate with technical support whenever required.
- Maintain call recordings and ensure proper tagging/disposition of calls.
- Monitor data quality and ensure there are no duplicate, incorrect or unattended leads.




- Support management with reports and insights related to calling performance and lead conversion.
- Train new team members on Ozonetel and LSQ CRM processes wherever required.

Required Skills & Qualifications

- 2–8 years of relevant experience in Dialler Management, Telecalling Operations, Sales Operations or CRM Management.
- Mandatory hands-on experience with Ozonetel Dialler.
- Mandatory experience with LSQ CRM.
- Positive understanding of outbound/inbound calling processes and call-center operations.
- Strong knowledge of campaign management, lead allocation and call reporting.
- Good Excel/Google Sheets skills for preparing and analyzing reports.
- Strong analytical and problem-solving abilities.
- Good communication and coordination skills.
- Ability to manage large volumes of calling data and multiple campaigns simultaneously.
- Target-oriented with strong attention to detail.

Preferred Candidate Candidates from Healthcare, BPO, Telecalling, Inside Sales or Lead Generation backgrounds will be preferred, especially those who have managed high-volume sales calling operations.

Key Performance Indicators (KPIs)

- Dialler uptime and operational efficiency
- Agent productivity and utilization
- Call connect rate
- Talk time and call volume
- Lead allocation and follow-up efficiency
- CRM data accuracy
- Campaign performance
- Lead-to-conversion tracking
- Timely reporting and issue resolution

What We Offer
- Competitive salary based on experience and expertise
- Opportunity to work in a growing healthcare organization
- Growth and learning opportunities
- Performance-based career progression

Interested candidates with solid Ozonetel + LSQ CRM experience are encouraged to apply. Skills: healthcare,crm,sales,reporting,connect,productivity,data

📌 Dialler Manager (Gurugram)
🏢 QHT CLINIC
📍 Gurugram