Desktop Support Engineer

Job Title: Desktop Support Engineer

Experience: 1+ Years

Location: Mumbai (borivali goregaon)

Domain: E-commerce

Job Summary

We are looking for a proactive and customer-focused Desktop Support Engineer with 1+ years of experience to provide end-user IT support in a fast-paced e-commerce workplace. The ideal candidate should have hands-on experience in troubleshooting desktops, laptops, printers, operating systems, and basic network issues while ensuring minimal downtime for business users.

Key Responsibilities

- Provide L1/L2 technical support for desktops, laptops, peripherals, and end-user devices.
- Install, configure, and troubleshoot Windows operating systems and business applications.
- Diagnose and resolve hardware, software, printer, and peripheral-related issues.
- Configure and troubleshoot Outlook, Microsoft Office, and email-related issues.
- Provide support for user account management, password resets, and Active Directory.
- Perform software installations, upgrades, patches, and system updates.
- Troubleshoot LAN/Wi-Fi connectivity and basic networking issues.
- Coordinate with vendors for hardware repairs and warranty replacements.
- Maintain IT asset inventory and documentation.
- Log,



track, and resolve incidents through the IT ticketing system while adhering to SLAs.
- Support onboarding and offboarding activities, including system setup and user access.
- Ensure compliance with IT security policies and standard operating procedures.

Required Skills
- 1+ years of experience in Desktop Support or End-User Computing.
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Hands-on experience with desktop/laptop hardware troubleshooting.
- Basic knowledge of Active Directory, DNS, DHCP, and TCP/IP networking.
- Experience with printer installation and troubleshooting.
- Familiarity with ticketing tools such as ServiceNow, Freshservice, or Jira Service Management.
- Basic knowledge of antivirus management and endpoint security.
- Good understanding of IT asset management and documentation.
- Excellent communication, troubleshooting, and customer service skills.

If the JD aligns with your roles and responsibility share us your updated resume to [email protected] or WhatsApp (phone hidden). Looking for only immediate joiner within 15days

📌 Desktop Support - Mumbai - 3i Infotech (Goregaon)
🏢 3i Infotech
📍 Goregaon