Location: [Ghansoli Navi Mumbai]

CTC: up to 10

About the Department

E-commerce manages online business and assists customers interested in online products and/or in the process of buying a plan online.

What are we looking for?

We are looking for a driven, results-oriented professional to manage the TCVM (Telecalling Voice Model) vertical within the E-Commerce channel at a life insurance compnay. This is a performance-driven sales role, focused on driving cross-sell and up-sell of insurance products to existing customers through tele-calling.

The ideal candidate will plan, strategise, and execute sales campaigns; manage a team of inbound/outbound agents; and achieve aggressive revenue targets using data-backed insights.

What does the job entail?

Sales Strategy & Target Achievement:

- Own end-to-end delivery of monthly, quarterly, and yearly sales targets for the TCVM vertical.
- Drive cross-sell and up-sell initiatives to existing customers using outbound voice-based communication.
- Conceptualise and execute product-specific sales campaigns based on customer profiles, behaviour, and product suitability.
- Build and maintain robust sales pipelines using daily calling data and lead funnels.

Team & Call Centre Management:
- Lead and coordinate with a team of tele-calling agents to maximise productivity and conversions.
- Ensure consistent agent performance through target setting, tracking, and real-time feedback loops.
- Identify training needs, sales enablers, and process improvements to improve conversion rates and reduce drop-offs.
- Understandstudy/esearch the competition. Work with CC to define focused sales scripts and sales punchlines.



Track sales script performance and select the best script to improve sales.

Data-Driven Decision Making:
- Analyse customer databases to segment and prioritise calling lists based on product relevance and purchase propensity.
- Work closely with the analytics and lead management teams to allocate the right data to the right campaigns.
- Track performance metrics daily, and fine-tune strategies to maximise efficiency and sales outcomes.

Campaign Management & Execution:
- Design and execute tactical and strategic campaigns to increase volume
- Closely monitor campaign performance and take corrective action as needed.• Liaise with internal teams including product, marketing, operations, and tech to ensure smooth execution.

Reporting & Governance:
- Provide regular sales reports, performance dashboards, and MIS updates to leadership.
- Ensure governance, compliance, and discipline across the calling processes.

Key Requirements:
- Experience: 35 years of solid experience in sales(Insurance only), preferably in insurance, financial services, fintech, or voice-based e-commerce.
- Creative: Should be highly creative and should have an out-of-the-box thinking approach; should have Zeal to try different ideas and make them work for the process
- Sales Leadership: Proven ability to manage sales teams and deliver on aggressive revenue targets
- Data Orientation: Hands-on experience with Excel, SQL, sales dashboards, lead management tools; ability to analyse data to optimise sales efforts.
- Execution Focus: High sense of ownership, attention to detail, and ability to drive outcomes through large tele-calling setups.

📌 Deputy Manager - Call center (Delhi)
🏢 Careerbest Consultant
📍 Delhi