We are looking for a

Customer Support Executive who can handle customer queries professionally and provide quick and effective solutions. The ideal candidate should have good communication skills, a customer-friendly attitude, and the ability to handle multiple queries efficiently.

Key Responsibilities

- Handle customer queries through calls, emails, WhatsApp, and chat

.

- Assist customers with product information, order status, delivery, returns, replacements, and refunds

.

- Understand customer concerns and provide appropriate solutions.

- Coordinate with the warehouse, sales, logistics, and technical teams to resolve customer issues.

- Follow up on pending customer complaints and ensure timely resolution.

- Maintain proper records of customer interactions and complaints.

- Handle customer complaints professionally and maintain a positive customer experience.

- Educate customers about products, features, usage,



and basic troubleshooting when required.

- Escalate complex issues to the concerned team or senior management.

- Ensure customer satisfaction and maintain a skilled relationship with customers.

Requirements

- Good verbal and written communication skills

.

- Comfortable communicating with customers over phone, email, and chat.

- Basic knowledge of

MS Excel / Google Sheets

.

- Good problem-solving and follow-up skills.

- Patient, polite, and customer-oriented approach.

- Ability to work in a fast-paced environment.

- Prior experience in

Customer Support / Customer Service / E-commerce Support will be an advantage.

- Freshers with good communication skills can also apply.

Note

- Interested candidates can share their resume -

[email protected]

📌 Customer Support Manager (Delhi)
🏢 Concept Kart
📍 Delhi