Customer Support Executive Hindi & English &(South regional Languages- Tamil, Malayalam,Kannada )

Company: Emagn Solutions Private Limited

Number of Vacancies: 8

Experience Required: 06 Months-4 Years

Employment Type: Full time

Job Summary

We are looking for experienced Customer Support Executives with excellent communication skills in both Hindi and English. The candidate should be confident, patient, customer-focused, and capable of professionally handling customer queries, complaints, service requests, and escalations.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Communicate effectively with customers in Hindi and English.
- Understand customer concerns and provide accurate solutions.
- Register product complaints, service requests, installation requests, and warranty-related cases.
- Handle angry or dissatisfied customers calmly and professionally.




- Resolve customer queries on the first call whenever possible.
- Coordinate with service centres, technicians, and internal teams for timely resolution.
- Follow up on pending complaints until final closure.
- Maintain complete and accurate customer interaction records.
- Update complaint status, follow-up dates, pending reasons, and remarks in the system.
- Respond to customer emails and online queries within the defined timeline.
- Escalate critical or unresolved cases to the concerned department.
- Ensure complaints are resolved within the defined TAT.
- Collect customer feedback after complaint resolution.
- Maintain high customer satisfaction and service quality.

📌 Customer Support Executive (South regional Languages) (Noida)
🏢 EMAGN SOLUTIONS
📍 Noida