Company Description IKIN Global, a SectorQube brand, is India’s leading provider of GPS-enabled smart lock solutions designed for logistics and supply chain security. With more than 13 years of experience in IoT and smart appliances, the company develops enterprise-grade hardware to secure cargo in transit and at rest across trucks, containers, and warehouses.

Its product suite includes smart locks with real-time tracking, tamper detection, remote access control, geofencing, and intrusion alerts, all managed via a centralized admin panel and mobile app. IKIN Global is trusted by major logistics companies, e-commerce fleets, cold chain providers, and enterprise brands across India, helping them reduce cargo theft and pilferage while improving visibility over their operations. Headquartered in Kochi, Kerala, the company serves B2B clients nationwide with dedicated support, bulk deployments, and seamless integration into existing fleet management and logistics systems.

Role Description This is a full-time remote role for a Customer Support Executive. The role involves handling inbound and outbound customer interactions via phone, email, and online channels, resolving product and service-related inquiries, and ensuring timely and accurate issue resolution.

The Customer Support

Executive will provide technical support for IKIN’s smart lock solutions, guide clients through device setup and troubleshooting,



and escalate complex cases to internal teams when necessary. Day-to-day tasks include logging and tracking support tickets, maintaining documentation of customer interactions, and following up to ensure customer satisfaction and adherence to service-level agreements. The role also includes collaborating with operations and product teams to share customer feedback, identify recurring issues, and support continuous improvement in service quality.

Qualifications

- Robust customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction experience.
- Experience providing Online Support across email, chat, and remote channels, with clear and professional communication.
- Ability to deliver effective Technical Support for hardware or IoT products, including basic troubleshooting and user guidance.
- Excellent spoken in English, Hindi, Malayalam ; proficiency in additional Indian languages is an advantage.
- Comfort working remotely with reliable internet connectivity and the ability to manage time and tasks independently.
- Prior experience in logistics, supply chain, IoT, or technology product support is beneficial.
- Familiarity with ticketing systems, CRM tools, and standard support workflows.
- Diploma or bachelor’s degree in any discipline, or equivalent work experience in customer or technical support.

📌 Customer Support Executive (Kochi)
🏢 IKIN Global
📍 Kochi