Customer Support Executive

Location: Pune, Maharashtra

Experience: 0-1 Year

Employment Type: Full-time

About EnKash

EnKash is India’s fastest-growing fintech company, revolutionizing the B2B payments ecosystem. We empower businesses with innovative financial solutions, enabling seamless and efficient payment processes. As a leader in the industry, we are committed to delivering top-notch customer experiences and helping businesses thrive.

We are looking for bright and talented professionals who are passionate about providing excellent support to our valuable corporate customers - quickly and efficiently. If you're someone who thrives in a dynamic environment and is eager to grow in the customer service/customer success domain, EnKash is the perfect place for you!

About the Role

As a Customer Support Executive – VKYC at EnKash, you will play a critical role in ensuring smooth and compliant customer onboarding through Video KYC processes. You will be responsible for conducting VKYC verification, validating customer details and documents, ensuring adherence to regulatory guidelines, and delivering a seamless onboarding experience. This role requires strong attention to detail, communication skills, and a customer-first approach within a fast-paced fintech environment.

Key Responsibilities

● Conduct Video KYC verification for customers as per internal and regulatory guidelines

● Ensure compliance with KYC policies, RBI norms, and internal onboarding procedures





● Guide customers through the VKYC journey and address queries in real time

● Review and validate customer information for accuracy and completeness

● Escalate discrepancies, suspicious cases, or incomplete documentation to relevant teams

● Ensure adherence to defined quality standards, productivity metrics, and TAT/SLA requirements

● Deliver a seamless and positive customer onboarding experience

What We’re Looking For

● 0-1 year of experience in customer support, KYC, VKYC, or customer operations roles

● Strong verbal communication and customer interaction skills

● High attention to detail and documentation accuracy

● Ability to handle customer interactions professionally and empathetically

● Basic understanding of KYC processes, onboarding, or fintech operations is preferred

● Comfortable working in a quick-paced and process-driven environment

● Ability to multitask and maintain quality under pressure

Why Join EnKash?

● Be part of a fast-growing fintech company transforming B2B payments

● Gain hands-on exposure to customer onboarding and fintech operations

● Work in a collaborative, learning-driven environment

● Opportunity to grow your career in customer experience and operations

How to Apply Send your resume to: [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Pune)
🏢 EnKASH
📍 Pune