We are looking for a responsible and customer-focused Customer Support Executive to handle customer queries and provide a smooth support experience.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, chat and social media.
- Resolve customer questions related to products, orders, payments and deliveries.
- Follow up on pending orders, returns and exchanges.
- Coordinate with the operations and delivery team when required.
- Maintain proper records of customer interactions.
- Ensure timely and professional communication with customers.
Requirements
- Good communication skills in Hindi and English.
- Basic computer knowledge.
- Polite, patient and problem-solving attitude.
- Ability to handle multiple customer queries efficiently.
- Freshers with good communication skills are welcome to apply.