Hiring Now International Voice Customer Support

Position: Customer Support Executive International Voice Process

Process: International Voice / Customer Support

Experience: 1+ year in International Voice, BPO, Customer Support, or related process

Qualification: Graduate / Undergraduate with relevant experience

Shift: Rotational / US / UK Shifts

Work Location: Kormangala/BTM Layout/Mahadevpura

Employment Type: Full-Time

Job Responsibilities

- Handle inbound and outbound calls from international customers.
- Provide professional and courteous customer support over the phone.
- Understand customer concerns and provide accurate resolutions.
- Handle customer queries related to products, services, orders, accounts, and complaints.
- Maintain excellent communication and customer service standards.
- Resolve issues within defined timelines while ensuring a positive customer experience.
- Document customer interactions accurately in CRM/ticketing systems.
- Follow process guidelines, quality standards, and compliance requirements.
- Escalate complex issues to the appropriate team when required.
- Achieve assigned KPIs such as AHT,



CSAT, FCR, quality, and productivity.
- Demonstrate active listening, empathy, and strong problem-solving skills.
- Maintain qualified communication with international customers.

Candidate Requirements

- Excellent spoken English and strong verbal communication skills.
- Comfortable handling international customers over voice calls.
- Good listening, comprehension, and problem-solving abilities.
- Customer-focused attitude with a professional approach.
- Willingness to work in rotational shifts, including night shifts.
- Prior experience in an international voice process is preferred.

Why Join Us?
- Competitive salary package.
- International customer exposure.
- Growth and career development opportunities.
- Supportive work environment.
- Employee benefits as per company policy.

Interested candidates can share their updated resume and contact details to apply. (If the number is busy share Your CV in whatsapp)

Contact :Nithin - (phone hidden)

📌 Customer support / BPO / Banking / Fresher / Voice (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru