Location: [India / Remote ] Employment Type: Full-time Experience Required: 2+ years Salary: To be discussed on call

About the Role

We're looking for a Customer Success & Operations Manager to join our growing startup team. This is a high-ownership role for someone who has hands-on experience working with ERP or HRMS platforms and understands how software, people processes, and customer relationships come together. You'll be the bridge between our product/operations and our customers — ensuring smooth onboarding, day-to-day support, and operational excellence across systems like payroll and reporting.

This role is best suited for someone who thrives in a small, fast-paced startup environment , enjoys wearing multiple hats, and is comfortable communicating with both customers and internal teams.

Key Responsibilities

- Own end-to-end customer success — onboarding, training, issue resolution, and relationship management
- Manage and support operational workflows related to ERP/HRMS systems , including payroll processing and related functions
- Track, analyze, and report on operational and customer data using Excel (pivot tables, formulas, dashboards)
- Coordinate between customers, internal teams, and system/product teams to resolve queries and improve processes
- Identify gaps in current processes and suggest improvements for efficiency




- Maintain accurate records of customer interactions, escalations, and resolutions
- Support system configuration, testing, and troubleshooting as needed
- Ensure timely and professional communication with clients via calls, email, and chat

Requirements
- 2+ years of experience working with ERP or HRMS software (implementation, support, or operations)
- Strong working knowledge of Excel — formulas, data analysis, reporting
- Understanding of payroll processes and functions
- Excellent verbal and written communication skills
- Strong problem-solving mindset with attention to detail
- Comfortable working in a startup environment with a small, close-knit team
- Ability to multitask and manage priorities independently
- Prior experience in a customer-facing or client success role is a plus

What We Offer
- Opportunity to work closely with founders/leadership and directly influence company processes
- A collaborative, quick-paced startup culture with real ownership from day one
- Growth opportunities as the company scales
- Salary to be discussed based on experience (open to discussion on call)

How to Apply
- Interested candidates can share their resume at [[email protected]] or apply through linkedin . Shortlisted candidates will be contacted for an initial call.

📌 Customer Success & Operations Manager (India)
🏢 MOM Digital
📍 India