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Experience: 4+ yrs

Location: Bengaluru, Karnataka, India

Job Type: Full-time

We are looking for a results-driven Customer Success Manager to build strong, long-term customer relationships while driving adoption, retention, expansion, and revenue growth. This role is ideal for a commercially minded customer success professional who can understand customer needs, identify growth opportunities, and convert those opportunities into measurable business outcomes.

The ideal candidate will combine strong relationship management with a sharp understanding of upselling, cross-selling, account expansion, and customer lifecycle management . You will work closely with customers and internal teams to ensure successful adoption, maximize customer value, and identify opportunities to expand existing accounts.

Requirements Key Responsibilities Customer Success & Relationship Management

- Build and maintain solid, trusted relationships with key customers and stakeholders
- Understand customer objectives, business challenges, and success criteria
- Develop and execute customer success plans aligned with customer goals
- Monitor customer health, engagement, adoption, satisfaction, and retention
- Act proactively to identify and resolve customer concerns before they become escalations

Upselling & Account Expansion

- Identify and execute upselling opportunities within existing customer accounts
- Develop strategies to expand account value based on customer needs and product adoption




- Identify relevant cross-selling opportunities across products, services, or solutions
- Work with sales and internal teams to develop expansion proposals and commercial opportunities
- Build strong business cases demonstrating the value of additional products or services
- Maintain a healthy pipeline of expansion opportunities and track conversion performance

Customer Adoption & Value Realization

- Drive product/service adoption and ensure customers achieve measurable value
- Analyze usage patterns and customer feedback to identify opportunities for deeper engagement
- Conduct regular business reviews and present performance, outcomes, opportunities, and recommendations
- Develop strategies to increase engagement, retention, and customer lifetime value

Cross-Functional Collaboration

- Partner with Sales, Product, Marketing, Support, and Operations teams to deliver seamless customer experiences
- Communicate customer feedback and business requirements to internal stakeholders
- Coordinate resolution of customer issues and ensure timely follow-through
- Contribute customer insights to product and service improvement initiatives

Reporting & Performance Management

- Track customer success metrics including retention, renewal, expansion, upsell,



and cross-sell performance
- Maintain accurate account plans, customer records, opportunity pipelines, and forecasts
- Analyze customer data to identify trends, risks, and growth opportunities
- Provide regular updates on account health, revenue opportunities, and customer outcomes

What's Makes You a Great Fit

- 4+ years of experience in Customer Success, Account Management, Client Success, or a related role
- Proven experience driving upselling, cross-selling, renewals, and account expansion
- Strong commercial mindset with the ability to identify and convert customer growth opportunities
- Demonstrated ability to manage strategic customer relationships and senior stakeholders
- Strong understanding of customer lifecycle management and retention strategies
- Excellent communication, presentation, negotiation, and relationship-building skills
- Ability to understand customer challenges and translate them into practical solutions
- Strong analytical and problem-solving skills with a data-driven approach
- Experience working cross-functionally with Sales, Product, Support, and Operations teams
- Ability to manage multiple accounts, priorities, and commercial opportunities simultaneously
- Highly proactive, customer-focused, and ownership-driven
- Comfortable operating in a quick-paced environment where customer satisfaction and revenue growth are equally important
- Strong ability to build long-term partnerships while consistently identifying opportunities for upsell and cross-sell growth

📌 Customer Success manager (Bengaluru)
🏢 Weekday AI (YC W21)
📍 Bengaluru