Customer Success Manager – Recruitment

About Goodspace AI

Goodspace AI is a forward-thinking technology company transforming the future of work through technology-driven recruitment solutions. We help organizations hire better talent faster while enabling recruitment teams to work more efficiently.

About the Role

We are looking for an experienced Customer Success Manager – Recruitment to manage multiple client accounts, understand their hiring requirements, drive candidate delivery, and ensure successful closures. The role will also involve managing and mentoring a team of recruiters to achieve client-specific hiring targets.

The ideal candidate should have strong experience in talent acquisition/recruitment consulting, client management, team handling, and recruitment delivery .

Key Responsibilities

- Manage multiple client accounts and build strong, long-term client relationships.
- Understand client hiring requirements, job mandates, priorities, and expectations.
- Own end-to-end recruitment delivery and ensure timely submission of relevant candidates.
- Coordinate with clients throughout the hiring process, from requirement intake to candidate closure.
- Manage and allocate mandates among recruiters based on expertise, workload, and priority.
- Lead, mentor, and monitor a team of recruiters to achieve individual and team targets.
- Track recruitment metrics including candidate submissions, interviews, offers, joins, and closures.




- Review candidate quality and ensure recruiters maintain high standards of screening and shortlisting.
- Conduct regular team reviews and provide feedback to improve productivity and conversion rates.
- Resolve client escalations and ensure a smooth recruitment experience.
- Identify opportunities to improve delivery processes, turnaround time, and client satisfaction.
- Maintain accurate recruitment and client data in internal systems/ATS.
- Work closely with internal stakeholders to ensure successful fulfilment of critical mandates.

Requirements

- 4–6 years of experience in talent acquisition, recruitment consulting, staffing, or executive search.
- Strong experience in client management and recruitment delivery .
- Proven ability to manage multiple clients and recruitment mandates simultaneously .
- Experience managing, mentoring, or leading a team of recruiters.
- Strong understanding of recruitment metrics, candidate pipelines, and hiring funnels.
- Excellent communication, negotiation, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced, target-driven environment.
- Strong ownership of client requirements and recruitment outcomes.
- Experience with recruitment platforms such as Naukri, LinkedIn, ATS, or similar tools is preferred.

Role Details

- Role: Customer Success Manager – Talent Recruitment
- Experience: 4–6 Years
- Location: Noida
- Work Mode: In office
- Working Days: 6 Days a Week
- Compensation: ₹5–7 LPA
- Industry: Talent Recruitment / Recruitment Consulting

📌 Customer Success Manager - Recruitment (Noida)
🏢 GoodSpace AI
📍 Noida