About The Company Calls Experts is a reputable global contact center solutions provider with over 15 years of experience serving a diverse range of clients primarily across North America. Our company specializes in connecting qualified prospects with licensed insurance professionals through exceptional customer engagement and communication strategies.

We are committed to delivering high-quality outbound and inbound call services, tailored to meet the unique needs of each client. Our innovative approach, dedicated team, and focus on continuous improvement have established us as a trusted partner in the contact center industry.

At Calls

Experts, we foster a collaborative and inclusive work environment that values integrity, professionalism, and customer satisfaction. Our mission is to empower our team members with the tools and support necessary to succeed while delivering outstanding results for our clients.

About The Role We are seeking motivated and confident Cold Calling Agents to join our fully remote team. In this role, you will primarily engage in outbound cold calling activities to prospective clients, building rapport and pre-qualifying leads for insurance consultations.

You will not be responsible for selling insurance directly; instead, your role is to identify potential customers, gather relevant information, and transfer qualified prospects to licensed sales advisors. This position offers an excellent opportunity for individuals who enjoy speaking on the phone, handling objections, and creating new business opportunities through effective communication. The role requires a professional demeanor, active listening skills, and the ability to perform in a fast-paced environment while meeting quality and performance standards.





It is ideal for individuals seeking a flexible, performance-driven remote job that provides competitive compensation and growth potential.

Qualifications The ideal candidate will possess strong English communication skills, with a clear and professional accent. Prior experience in call centers, customer service, appointment setting, or lead generation is preferred, but not mandatory.

Candidates should demonstrate confidence in handling objections and difficult conversations, along with excellent active listening skills. Self-motivation, a positive attitude, and a willingness to learn are essential qualities. The ability to adapt to different campaigns and projects, build rapport quickly, and identify customer needs are critical for success in this role.

Technical proficiency with Windows or macOS systems, along with reliable high-speed internet, is required to ensure seamless remote operations.

Responsibilities

- Make outbound calls to prospective clients, primarily cold calling to generate new leads.
- Engage potential customers professionally to build rapport and trust.
- Pre-qualify prospects for insurance quotes, gathering accurate customer information.
- Handle objections confidently, keeping conversations moving toward qualification.
- Transfer qualified prospects to licensed sales advisors for further consultation and sales.




- Maintain professionalism and adhere to quality and performance standards during all interactions.
- Document call details and customer information accurately in the company database.
- Participate in ongoing training and team meetings to enhance skills and stay updated on campaign requirements.

Benefits Our team members enjoy a comprehensive benefits package that includes competitive base pay, performance-based bonuses, and paid overtime for approved extra hours. We offer flexible full-time schedules that allow you to work between 8 to 9 hours daily within the hours of 9:00 AM to 9:00 PM EDT, accommodating various personal and qualified commitments. Our virtual training program, conducted over one week, is paid and designed to equip you with the necessary skills to succeed in your role. Additionally, we provide ongoing support, a collaborative team environment, and opportunities for career growth within a global organization. Working remotely eliminates commute times and provides the flexibility to create a comfortable and productive work environment tailored to your needs.

Equal Opportunity

Calls Experts is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. We believe that a diverse team enhances our ability to serve our clients effectively and creates a positive, innovative work environment.

All qualified applicants will receive consideration for employment without regard to any protected status. We are dedicated to providing equal employment opportunities and ensuring a fair and respectful workplace for all team members.

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