About The Company

Calls Experts is a leading global contact center solutions provider with over 15 years of experience delivering exceptional customer engagement services. Our company specializes in connecting qualified prospects with licensed insurance professionals, primarily serving clients across North America. We are committed to maintaining high standards of professionalism, integrity, and customer satisfaction.

Our innovative approach and dedication to excellence have established us as a trusted partner for businesses seeking reliable and efficient communication solutions.

At Calls

Experts, we foster a dynamic and inclusive work environment that encourages growth, learning, and career development for our team members.

About The Role

We are currently seeking motivated and confident Cold Calling Agents to join our fully remote team. This role is ideal for individuals who thrive in a fast-paced environment and possess excellent communication skills. As a Cold Calling Agent, your primary responsibility will be to initiate outbound calls to prospective clients, engage them professionally, and pre-qualify leads for insurance consultations.

It is important to note that this position does not involve selling insurance directly; licensed sales advisors handle all sales and detailed consultations.

Your role is pivotal in creating opportunities by building rapport with potential customers and transferring qualified prospects to our licensed professionals. This position offers a performance-based compensation structure, including base pay and bonuses,



providing ample opportunity for earning potential based on your efforts and results.

Qualifications The ideal candidate will have strong English fluency, with excellent verbal communication and active listening skills. Candidates should be comfortable speaking with new people daily and handling objections confidently. Previous experience in appointment setting, lead generation, customer service, or call center roles is preferred.

A positive attitude, self-motivation, and adaptability to different campaigns are essential qualities. Candidates must possess a reliable internet connection, a noise-cancelling USB headset, and a suitable computer setup that meets technical requirements. Strong organizational skills and the ability to work independently are also significant for success in this role.

Responsibilities

- Make outbound calls to prospective clients, primarily focusing on cold calling new leads.
- Engage potential customers professionally, building rapport and trust during conversations.
- Pre-qualify prospects for Life Insurance and Final Expense quotes based on their needs and eligibility.
- Handle objections confidently, keeping conversations moving forward toward qualification.
- Gather accurate and detailed customer information to ensure quality data for follow-up.




- Transfer qualified prospects to licensed Sales Advisors for further consultation and sales.
- Maintain professionalism and adhere to quality and performance standards set by the company.
- Document call outcomes and follow-up actions accurately in the CRM system.

Benefits Working with Calls Experts offers the flexibility of a fully remote position, allowing you to work from the comfort of your home. Our compensation package includes a competitive base pay of $500 per month, with additional performance bonuses of up to $500 USD per month, providing significant earning potential. Paid overtime is available for approved hours worked beyond the standard schedule. We also offer paid virtual training to ensure you are well-prepared for your role. Our team members enjoy ongoing support, a collaborative work environment, and opportunities for career advancement within a growing organization. Additionally, we provide the necessary technical support and resources to facilitate a seamless remote working experience.

Equal Opportunity

Calls Experts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, or any other protected status. Our hiring process is based solely on merit, skills, and the ability to perform the job effectively. We believe in fostering a workplace where everyone has the opportunity to succeed and grow professionally.

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