Role & responsibilities

Job Title: Customer Service Executive

Location: Bangalore

Company: Shaadi.com

:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.

Key Responsibilities:

- Handle inbound and outbound customer calls professionally.
- Assist customers with profile creation, upgrades, payments, and account management.
- Resolve customer queries and complaints in a timely and effective manner.
- Maintain detailed records of customer interactions and follow-ups.
- Collaborate with other departments to resolve complex issues.




- Ensure a high level of customer satisfaction by providing excellent service.

Requirements:

- Minimum qualification: Graduate in any discipline.
- 16 years of experience in customer service, BPO, or call center preferred.
- Excellent communication skills in English and one regional language (Malayalam/Telugu etc.).
- Valuable listening skills and problem-solving ability.
- Ability to multitask and work under pressure.
- Basic computer knowledge and typing skills.

Working Conditions:

Shift

Females: 10 AM – 7 PM

Males: 12 PM – 9 PM

Mode: Work from office

Location: Bangalore

📌 Customer Service Executive (Bengaluru)
🏢 People Group
📍 Bengaluru