Customer Service Executive – Job DescriptionCompany

IMTS Institute

Location

Noida, Uttar Pradesh

Job Type

Full-time

Experience

6 Months – 1 Year

Job Summary

IMTS Institute is looking for a Customer Service Executive to join our team. The ideal candidate should have excellent communication skills, strong problem-solving abilities, a customer-focused approach, and the ability to work in a target-driven workplace.

The candidate will be responsible for handling customer queries, resolving complaints, responding to emails, collecting customer feedback, generating references, and maintaining a positive customer experience.

Key Responsibilities & Daily Targets

- Handle approximately 100 customer calls per day and ensure professional communication.
- Resolve approximately 10 customer complaints per day with timely and effective solutions.
- Respond to approximately 30 customer emails per day with clear and professional email drafting.
- Collect at least 3 customer reviews per day to understand and improve customer experience.
- Generate at least 3 customer references per day through positive customer interactions.
- Understand customer concerns and provide appropriate solutions.
- Follow up with customers to ensure timely resolution of pending issues.
- Coordinate with internal teams to resolve customer-related concerns.
- Maintain accurate customer records, follow-ups, and reports using MS Excel.
- Document customer interactions and complaint resolutions properly.




- Achieve individual and team daily/monthly targets.
- Maintain a professional, polite, and customer-centric approach in every interaction.

Required Skills
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Good knowledge of MS Excel
- Excellent email drafting skills
- Customer-centric and empathetic approach
- Solid follow-up and coordination skills
- Ability to handle a high volume of calls and emails
- Comfortable working in a target-based environment
- Good time management and multitasking abilities
- Strong attention to detail

Eligibility
- Graduate in any discipline preferred.
- 6 months – 1 year of experience in Customer Service, Customer Support, Telecalling, or a similar role.
- Candidates should be comfortable with daily calling, email handling, complaint resolution, and customer follow-ups.

Performance Expectations Daily KPI TargetCustomer

Calls 100/day

Complaint Resolution10/day

Email Replies30/day

Customer Reviews3/day

Customer References3/dayLocation

Noida, Uttar Pradesh

Job Type

Full-time

If you are confident, customer-focused, solution-oriented, and comfortable working with targets, we'd love to hear from you.

Apply now with your updated resume.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule
- Leave encashment
- Paid time off

Work Location: In person

📌 Customer Service Executive (Noida)
🏢 IMTS
📍 Noida