Company Description Atain is an enterprise orchestration partner that aligns people, processes, and platforms with AI to redefine work and deliver reliable, measurable outcomes. Enabled by its SMART Framework, Atain uses AI-redefined work models, the TechBud platform, a GenAI foundation built on zero-pilot architecture and ISO 42001 standards, and a strong partner ecosystem to drive superior performance.

Its Unified

Hub continuously senses, predicts, and re-orchestrates work across teams and technologies, ensuring consistent delivery and improved efficiency. Centers of skill and scale combine deep domain expertise with advanced AI to support clients across industries. Formerly known as IGT Solutions, Atain continues to expand its impact as a trusted partner for digital and AI-led transformation.

Role Description The Customer Service Consultant is a full-time, on-site role based in Gurgaon, responsible for delivering high-quality support and service to customers. In this position, the consultant will handle incoming inquiries via phone, email, and chat, resolve issues, and provide accurate information about products and services.

The role involves managing customer interactions in line with defined service standards, documenting cases, and escalating complex issues when needed.



The consultant will collaborate with internal teams to improve customer experience, track recurring concerns, and suggest process improvements. Daily responsibilities also include meeting performance metrics, maintaining professionalism, and contributing to a positive, inclusive work environment.

Qualifications

- Robust customer-facing abilities, including Customer Service, Customer Support, and Customer Experience skills.
- Demonstrated focus on Customer Satisfaction, with the ability to manage expectations and follow through on resolutions.
- Excellent Interpersonal Skills, including clear communication, active listening, and empathy with diverse customer groups.
- Proficiency in spoken and written English; additional languages are an advantage.
- Comfort working with CRM systems, ticketing tools, and standard office applications.
- Ability to work in a structured, metric-driven environment and adapt to changing processes and priorities.
- Prior experience in customer service or contact center roles preferred, especially in technology or services domains.
- Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is an added benefit.

📌 Customer Service Consultant (Gurugram)
🏢 Atain
📍 Gurugram