Company Description Tech Auto is a globally recognized manufacturer of auto components, serving major two-wheeler, four-wheeler, as a Tier 1, Tier 2, and Tier 3 supplier. Founded in 2001 and backed by over 38 years of engineering experience from its directors, the company combines deep industry expertise with modern manufacturing practices. Tech Auto is a values-driven, family-owned organization that emphasizes long-term customer relationships, high business ethics, and consistent reliability.

Innovation, continuous improvement, and a strong commitment to quality are at the core of its operations, earning the company a reputation as a dependable partner in the automotive sector.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Ludhiana. This role is responsible for managing and optimizing customer relationships, including maintaining CRM databases, tracking customer interactions, and ensuring timely follow-up on inquiries and issues. The specialist will collaborate with sales and operations teams to align customer needs with internal processes, prepare reports and analytics on customer trends, and support initiatives to improve customer satisfaction and retention.

Daily tasks also include coordinating with clients on order status, gathering feedback, assisting with resolution of service concerns,



and contributing to process improvements within the CRM framework.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) skills, with experience in maintaining accurate customer records and managing interaction histories.
- Candidates should possess solid Analytical Skills, including the ability to interpret data, generate reports, and draw insights to support customer-focused decision-making.
- Candidates should possess effective Communication skills for clear, professional interaction with customers and internal teams, both verbally and in writing.
- Candidates should possess Sales-related skills, including basic understanding of sales processes, lead management, and customer retention strategies.
- Candidates should possess Project Management capabilities to coordinate customer-related initiatives, prioritize tasks, and meet deadlines.
- Relevant qualifications such as a bachelor’s degree in business, marketing, engineering, or a related field are beneficial.
- Familiarity with CRM software and MS Office tools, along with knowledge of automotive or manufacturing environments, is an advantage.
- Ability to work collaboratively in office in Ludhiana, with attention to detail, problem-solving mindset, and a customer-centric approach.

📌 Customer Relationship Management Specialist (Ludhiana)
🏢 Tech Auto
📍 Ludhiana