– Customer Relations Executive

Industry: Electric Vehicle (EV) – Two-Wheeler Manufacturing

Department: Customer Relations / After-Sales

Position: Customer Relations Executive

Experience: 1–3 years

Location: [Location]

Job Summary

We are looking for a proactive and customer-focused Customer Relations Executive to manage customer interactions, resolve queries, coordinate service-related concerns, and ensure a positive ownership experience for our EV scooter customers.

Key Responsibilities

- Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
- Understand customer concerns and provide timely resolutions.
- Coordinate with service, sales, spare parts, and technical teams to resolve customer complaints.
- Follow up on service requests, complaints, repairs, and warranty-related issues.
- Maintain accurate records of customer interactions and complaints.
- Conduct regular follow-ups to ensure customer satisfaction.
- Collect customer feedback and identify recurring issues.
- Escalate critical or unresolved complaints to the appropriate department.
- Support dealers and service centres in handling customer-related issues.
- Inform customers about service schedules, warranty policies, product updates, and maintenance requirements.




- Prepare daily/weekly reports on customer complaints, resolutions, and pending cases.
- Maintain strong and professional relationships with customers.

Required Skills
- Excellent verbal and written communication skills.
- Good customer-handling and interpersonal skills.
- Strong follow-up and problem-solving abilities.
- Basic knowledge of MS Office/Excel and CRM systems.
- Ability to coordinate with multiple departments.
- Positive attitude and patience while handling customer concerns.
- Willingness to learn about EV scooters and their technical features.

Preferred Profile
- 1–3 years of experience in customer relations, customer support, automobile, EV, two-wheeler, or service industries.
- Candidates with automobile/EV industry experience will be preferred.
- Should be proactive, responsible, and customer-oriented.
- Ability to work in a fast-paced manufacturing workplace.

Key Performance Indicators (KPIs)
- Customer complaint resolution time.
- Customer satisfaction level.
- Pending complaint reduction.
- Follow-up effectiveness.
- Customer retention and feedback.
- Accuracy of customer records and reports.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Customer Relation Executive (Palakkad)
🏢 Energía Eléctrica
📍 Palakkad