About The Company

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

Conduent Business Services

India LLP is a key part of this global organization, committed to providing innovative and reliable business process services. Our focus is on leveraging technology and operational excellence to help organizations improve efficiency, reduce costs, and enhance customer satisfaction. We foster a culture of inclusion, integrity, and continuous improvement, empowering our employees to deliver their best every day.

About The Role

We are seeking a Customer Service Representative to join our dynamic team. In this role, you will be the frontline interface between our clients and the company, responsible for handling customer inquiries, resolving issues, and providing accurate information regarding our products and services. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to work efficiently within established procedures.

This position offers an opportunity to develop your skills in a fast-paced setting, contribute to customer satisfaction, and grow within a reputable organization. You will work under supervision but are expected to demonstrate problem-solving abilities and a proactive approach to customer service. The role requires a keen attention to detail, empathy, and the ability to manage multiple tasks simultaneously, ensuring timely and effective resolution of customer concerns.

Qualifications





- High school diploma or equivalent; additional certifications in customer service or related fields are a plus.
- Prior experience in a customer service or call center environment is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications and data entry.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Strong interpersonal skills with a focus on empathy and active listening.
- Demonstrated problem-solving skills and the ability to work independently with minimal supervision.
- Flexibility to work in shifts, including weekends and holidays, if required.

Responsibilities

- Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
- Assess customer needs and provide appropriate solutions or escalate issues to senior team members when necessary.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback in the database.
- Follow established procedures and scripts to ensure compliance with company policies and service level agreements.
- Identify and resolve customer issues efficiently, ensuring high levels of customer satisfaction.
- Communicate company policies, procedures, and updates effectively to customers.




- Collaborate with team members and other departments to improve service delivery and operational efficiency.
- Escalate complex or unresolved issues to appropriate management levels for further action.
- Participate in ongoing training and development programs to enhance skills and knowledge.
- Perform additional duties as assigned by supervisors to support team objectives.

Benefits

- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage including medical, dental, and vision plans.
- Paid time off, holidays, and flexible working hours to promote work-life balance.
- Opportunities for career growth and professional development within a global organization.
- A supportive and inclusive work environment that values diversity and individuality.
- Employee assistance programs and wellness initiatives to promote overall well-being.

Equal Opportunity Conduent Business Services India LLP is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. We are committed to creating an inclusive workplace where everyone feels valued and respected. Applicants are encouraged to apply regardless of background, and we ensure fair and equitable treatment throughout our hiring process.

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