- Customer Care Executive cum Admin

nLocation - Bangalore (on site)

nCTC - 3-4 lpa

nAbout Bene Kleed

nBene Kleed is one of India's fast-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We're looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations.

nRole Overview

nThe Customer Care Executive will be responsible for handling customer interactions across WhatsApp, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and solid brand communication.

nThe role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience.

nKey Responsibilities

nCustomer Support & Query Resolution

n Handle customer queries across WhatsApp, Instagram, email, and support platforms

nEnsure quick first response and fast issue resolution

n Resolve customer concerns with empathy, ownership, and accuracy

nCoordinate with logistics and operations teams for issue closure

n Maintain zero missed customer queries

nCustomer Experience Management

nMaintain Bene Kleed's brand tone and customer-first communication

n Deliver premium and emotionally engaging customer interactions

nBuild strong customer relationships to improve retention and repeat purchases

n Handle escalations professionally and efficiently

nReturns, Exchanges & RTO Management

nManage return,



exchange, cancellation, and RTO cases

n Identify avoidable returns and proactively reduce them

nEnsure accurate issue and reason tagging

n Coordinate pre-dispatch interventions where required

nCRM & Customer Lifecycle Management

nMaintain customer data hygiene inside CRM tools

n Support customer segmentation and campaign execution

nTrack repeat customers and re-engagement opportunities

n Capture customer feedback and insights for retention improvement

nReporting & Process Management

nMaintain daily support trackers and CRM updates

n Share recurring customer issue reports with management

nIdentify patterns and suggest operational improvements

n Follow SOPs and internal communication guidelines strictly

nSkills Required

nStrong communication skills in English & Hindi & Kannada

n Good written communication and customer handling ability

nExperience with WhatsApp CRM/support tools preferred

n Ability to multitask in a fast-paced environment

nStrong ownership and problem-solving mindset

n Basic Excel/Google Sheets knowledge

nExperience in fashion/e-commerce/customer support preferred

nPreferred Experience

n 1–3 years in Customer Support / CRM / E-commerce Support

nExperience with Shopify, WhatsApp CRM, or Meta support systems is a plus

nWhat We're Looking For

n Fast responder

nHigh ownership mindset

n Strong empathy with customers

nAttention to detail

n Process-oriented execution

nBrand-conscious communication

📌 Customer Care Representative cum Admin (Bengaluru)
🏢 Bene Kleed
📍 Bengaluru