Job Title : CUSTOMER CARE EXECUTIVE

Experience : 1-2 Years

Location : Noida

Mode : Onsite( Full time)

WHO WE’RE LOOKING FOR

Great products bring customers in. Great service brings them back. We're looking for someone who understands that, and shows it in every conversation — patient, proactive, and genuinely invested in getting it right. You listen closely, stay calm under pressure, and treat every customer interaction as a chance to build trust. If you take pride in turning a frustrated customer into a loyal one, we'd love to hear from you.

REQUIREMENTS

1–2 years of experience in customer service, retail, or e-commerce;

Fluent in Hindi and English — both spoken and written communication matter

Bachelor's degree (BSc / BA / BCom) or equivalent

Comfortable working on (email, spreadsheets, CRM/helpdesk software)

Strong listening skills and the ability to stay patient and composed

Calm, patient, and solution-focused, when conversations get tense

Quickly thinking on your feet and find practical solutions when needed





KEY RESPONSIBILITIES

- Handle customer queries across calls, chat, or email and resolve them fast
- Guide customers on products, orders, payments, and returns
- Coordinate with internal teams — ops, tech, logistics — to close issues end to end
- Keep the customer’s experience smooth, warm, and on-brand at every touchpoint
- Track recurring issues and flag patterns to the team, so problems get fixed at the root

GOOD TO HAVE

- Prior experience in beauty, skincare, or personal care retail
- Familiarity with e-commerce platforms or CRM tools
- Comfortable working with cross-functional teams in a rapid-paced environment

JOIN US

- Move Fast — High-growth company, high-speed career growth.
- Not just a job — a global career in AI
- AI-led e-commerce company where innovation, creativity, and experimentation are encouraged.

📌 Customer Care Executive (Noida)
🏢 HireFlexperts
📍 Noida