Job Role: Customer Support Executive

Key Responsibilities

- Handle customer queries through chat and email promptly and professionally.
- Research, locate, and provide accurate and relevant information to customers.
- Make outbound calls whenever required as part of the semi-voice support process.
- Understand customer requirements and identify the most appropriate solutions.

- Resolve customer issues by
- Clarifying the problem.
- Exploring suitable solutions.
- Escalating issues when necessary.
- Complete customer requests and transactions accurately and efficiently.
- Maintain a customer-focused approach while ensuring quality and timely resolution.
- Follow established customer service processes and communication standards.





Required Skills & Competencies

- SVAR Score: 50 and above.
- Strong written and verbal communication skills in English and Hindi.
- Basic computer operation skills.
- Proficiency in MS Office.
- Good understanding of email and chat etiquette.
- Typing Speed: Minimum 36 WPM with 95% accuracy.
- Strong analytical and logical reasoning skills.
- Positive decision-making and problem-solving abilities.
- Customer-oriented approach.
- Strong attention to detail.

Education

- Graduation: Mandatory.

📌 Customer Care Executive-Kothaguda (Hyderabad)
🏢 JobTrade
📍 Hyderabad