Job Role: Customer Care Executive

- Handle and resolve customer queries, complaints, and service requests through voice and non-voice channels.

- Address customer escalations and dissatisfied customer concerns professionally.

- Provide accurate and effective resolutions while maintaining high customer service standards.

- Ensure customer complaints and service issues are resolved within defined SLA timelines.

- Manage routine customer problems by following established processes, guidelines, and precedents.

- Identify the nature of customer issues and provide appropriate solutions.

- Escalate complex or unresolved issues to the concerned team or senior personnel.

- Maintain accurate records of customer interactions and complaint resolutions.

- Follow company policies, processes, and quality standards.

- Work effectively in a high-volume customer support environment.

Required Skills & Qualifications

- Qualification: HSC / Any Graduation.

- Experience: Freshers can apply.

- Hiring: Bulk Hiring.

- Good customer service and problem-solving skills.





- Ability to handle customer complaints and escalations.

- Good communication and interpersonal skills.

- Ability to work according to defined SLA and process guidelines.

- Customer-focused and skilled approach.

- Ability to work effectively in a team environment.

Language Requirements

- English and Hindi OR

- English and any native/regional language.

Job Details

- Designation: Associate / Senior Associate.

- Skill Required: Customer Support – Non-Voice / Voice.

- Job Locations: Begumpet, Kukatpally, Pocharam, Secunderabad, Hitech City, and Ranigunj, Hyderabad.

- Employment Type: Full-Time.

Perks & Advantages

- Quarterly bonus.

- Two-way cab facilities.

- Unlimited incentives.

- Internal job posting opportunities after 6 months.

- Opportunity to work with a dynamic and global team.

- Career growth and development opportunities.

Contact Details

- HR: Divya

- Contact: +91 (phone hidden) (WhatsApp only)

- Email: [email protected]

📌 Customer Care Executive- Hyderabad
🏢 JobTrade
📍 Hyderabad