Job Purpose The role will be the face of the organization and needs to ensure that there are no inconveniences to passenger by facilitating them by means of assisting the passenger, addressing their queries and ensuring all resources are functional

ORGANISATION CHART Accountabilities KEY ACCOUNTABILITIES Key Performance Indicators Coordinate all defects reported with ref to passenger facilities, airport ambience upkeep. and coordinated and accounted for

No. of observations /follow up /closure.

Ensure & coordinate Information and Transfer desk manning by service providers

As per agreed SLA

Ensure Airlines are using CUSS Kiosks To achieve 20% usage by all Airlines using Cuss.

Co-ordinate with internal and external agencies involved during any VIP movements

Zero complaints

KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - N eed to interact with external agencies to enable success in your day to day work





Airlines

Ground Handlers

CISF/ Customs/Immigration/APHO

Service Providers appointed under department scope

Apollo Medical Centre

Animal and Plant Quarantine

INTERNAL INTERACTIONS Internal -N eed to interact with inside the organization to enable success in your day to day work

AOCC

ASO/ Airside/CFL

Business Development –Non Aero

Security and Control

Technical Service and CFL

Protocol

Apollo Medical Centre

FINANCIAL DIMENSIONS Other Dimensions EDUCATION QUALIFICATIONS Any Graduate discipline (Hotel Management background preferred) , reputed institute of Aviation or Hospitality management

Relevant Experience

- 0-2 years’ relevant experience in Aviation/Hotel/Hospitality

COMPETENCIES

📌 CSA - TOPS & CFL - (Visakhapatnam)
🏢 GMR Group
📍 Visakhapatnam