Job Title: CRM Executive

Department: Customer Relationship Management

Industry: Travel & Tourism

Location: Delhi | On-site

Experience: 1–3 years in CRM, travel, hospitality, or customer service

About the Role

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships throughout the travel journey—from the first enquiry to post-trip follow-up. The role involves maintaining customer data, coordinating with sales and operations teams, ensuring timely communication, and building long-term customer relationships.

Key Responsibilities

- Manage customer enquiries, leads, and existing client relationships through the CRM system.
- Maintain accurate and updated customer records, travel preferences, booking details, and communication history.
- Follow up with customers regarding enquiries, quotations, bookings, payments, documentation, and travel requirements.
- Coordinate closely with the Sales, Operations, Visa, and Accounts teams to ensure smooth customer handling.
- Track leads and follow-ups and ensure no customer enquiry is missed.
- Send pre-travel, during-travel, and post-travel communication to customers.
- Handle customer queries and resolve issues professionally and within defined timelines.




- Maintain regular follow-ups with past customers for repeat bookings and referrals.
- Collect customer feedback after trips and maintain service-quality records.
- Identify opportunities for upselling/cross-selling destinations, upgrades, travel experiences, and additional services.
- Prepare CRM reports covering leads, follow-ups, conversions, pending enquiries, and customer activity.
- Ensure customer data confidentiality and accuracy.

Requirements
- 1–3 years of experience in CRM, customer relationship management, travel, hospitality, or a similar industry.
- Strong communication skills—both written and verbal.
- Good knowledge of Excel/Google Sheets and CRM software.
- Excellent follow-up and coordination skills.
- Strong attention to detail and ability to manage multiple customers simultaneously.
- Customer-first attitude with a skilled and positive approach.
- Ability to work closely with sales and operations teams.
- Prior experience in a travel agency or DMC will be an advantage.

Key Skills CRM Management | Customer Relationship Management | Follow-ups | Lead Tracking | Travel Coordination | Customer Retention | Excel/Google Sheets | Communication | Sales Coordination | Reporting

📌 CRM EXECUTIVE (South West Delhi)
🏢 Vacations MadCap
📍 South West Delhi