Role & responsibilities

- Partner Communication: Handle inbound and outbound calls from DSAs/partners to resolve their queries, concerns, and operational issues.

- Issue Management: Track, document, and follow up on partner issues in a structured format using Excel/Google Sheets or CRM tools.

- Cross-Team Coordination: Work closely with the billing, operations, and product teams to ensure timely resolution of partner concerns.

- Market Research: Conduct outbound research calls to DSAs and financial partners to understand market trends, competitor offerings, and evolving business needs.

- Data Management: Maintain accurate and updated records of partner interactions, escalations, and feedback.

- Reporting: Prepare and share regular reports highlighting partner issues, resolution status, and improvement opportunities.

- Relationship Management: Build robust, long-term relationships with key DSAs and partners to drive satisfaction and engagement.

Preferred candidate profile

- Excellent verbal and written communication skills in English, Tamil and Hindi.

- Strong problem-solving ability with a structured and analytical mindset.

- Proficiency in Google Sheets/Excel and CRM tools.

📌 Corporate Relationship Manager (Bengaluru)
🏢 NoBroker
📍 Bengaluru