Client Solutions Lead — Engagement & Adoption

Company: Trailytics Global Services Pvt. Ltd. Location: Mumbai / Gurugram (embedded at client offices) Function: Client Solutions & Success Experience: 7–11 years Reports to: Head of Strategy / Founder's Office

About Trailytics

Trailytics is India's Commerce Intelligence OS. We help the country's largest FMCG and CPG brands — including Nestlé, Mars, ITC, Danone, Mondelez, and Marico — win on the digital shelf.

Our platform spans campaign automation (AD AUTO), Market Intelligence, Digital Shelf Analytics, Supply Chain Intelligence, and PO Forecasting. We sit at the intersection of eCommerce, supply chain, and AI-led decision-making for consumer brands.

The Role

We're looking for a senior Client Solutions Lead to own our most important client relationships. This is an embedded, client-facing role where you'll sit inside a marquee FMCG client's team as a trusted, peer-level partner — understanding their eCommerce and supply chain challenges, co-creating solutions on our platform, and driving adoption that delivers measurable business value.

This is not a support role and not a pure sales role. You are a senior problem-solver who earns credibility in the room with the client's leadership, shapes the solution with them, and owns the outcome end-to-end.

What You'll Own

- Embed with the client — operate as a peer to senior stakeholders across eCommerce, category, and supply chain teams, becoming their go-to partner.
- Understand the real problem — go beyond the stated ask to uncover the underlying eCom and supply chain challenges, and frame them sharply.




- Co-create solutions — work alongside the client's team to design solutions using Trailytics' products; challenge assumptions and bring an outside-in point of view.
- Drive adoption — ensure our products become embedded in the client's daily decision-making, through onboarding, training, and consistent business reviews.
- Bridge client and product — translate client needs into clear requirements for our product and engineering teams, and translate our capabilities back into business language.
- Own the account — track value delivered, build the ROI narrative, and identify opportunities to deepen and expand the engagement.

Who You Are Experience & domain

- 7–11 years of experience, with meaningful depth in eCommerce and/or supply chain within FMCG/CPG or a related consumer business.
- Hands-on understanding of the digital shelf, eCom category/P&L;, demand planning, PO forecasting, fill rates, and availability — you've lived the operational reality, not just studied it.
- A track record of embedded, consultative, co-creation work — you've designed solutions with clients or business teams, not just delivered against a brief.

Ways of working

- Credible with senior stakeholders — you hold the room with GM/Head-level leaders and are taken seriously as a peer.




- Strong consultative and problem-structuring instinct; you diagnose before you prescribe.
- Comfortable with data and technology — fluent with dashboards and analytics, able to understand how a data product generates its outputs and scope feasibility with a product team. You don't need to code.
- High ownership and strong EQ — you can run a marquee client relationship independently and grow it.

Background that fits well

- Ex-consulting (supply chain, CPG, or retail practice) at manager level and above.
- FMCG client-side leadership in eCommerce or supply chain (e.g., Head/Lead of eCom, demand planning, or category).
- Senior customer success / solutions leadership at a commerce or analytics SaaS company.
- MBA is a plus; relevant domain experience and co-creation track record matter more.

What Success Looks Like (First 6–9 Months)
- Established as a trusted, peer-level partner within the client's senior team.
- At least one significant eCom or supply chain problem scoped, co-created, and moved into active adoption.
- Measurable lift in product usage and a clear, quantified ROI story.
- A defined roadmap to deepen and expand the engagement.

Why Join Trailytics
- Own the relationship for one of India's leading FMCG brands from day one.
- Work at the frontier of commerce and supply chain intelligence — a category still being defined.
- High autonomy, direct access to founders and leadership, and a transparent path to senior client-facing or leadership roles as we scale.
- To apply, share your CV and a short note on a client or business problem you co-created a solution for, end-to-end.

📌 Client Solutions Director (Mumbai)
🏢 Trailytics AI
📍 Mumbai