We are currently hiring for an exciting opportunity with one of our esteemed clients for the position Client Accounts Manager based in Ahmedabad (Remote Opportunity)

Position Details:

- Location: Ahmedabad
- Designation: Client Accounts Manager
- Timing : US Shift

Experience Required: 7+ years in Account Management or Customer Success, specifically within an advertising, marketing, or digital agency environment & US Shift

1. Strategic Account Ownership

- Manage a portfolio of agency accounts as the primary strategic partner
- Take full accountability and ownership of the performance, health, and growth of your assigned accounts
- Build solid relationships with client stakeholders and decision-makers
- Develop and execute long-term account growth strategies
- Conduct structured reviews (QBRs) with performance insights and growth plans

2. Project & Delivery Oversight

- Oversee multiple digital projects ensuring alignment with scope, timelines, and quality
- Guide Project Managers and cross-functional teams
- Identify risks and implement mitigation strategies
- Ensure smooth collaboration across teams

3. AI Workflow Identification & Advisory

- Identify workflow inefficiencies and automation opportunities within client operations




- Recommend AI-driven solutions such as automation tools, chatbots, and analytics dashboards
- Stay updated with AI trends and translate them into practical client solutions

4. Delivery Coordination & Execution

- Act as a bridge between client expectations and internal teams
- Ensure projects are delivered on time and within scope
- Maintain clear documentation of scope, timelines, and change requests
- Proactively identify and address delivery gaps

5. Revenue & Account Growth

- Drive upsells, cross-sell, and service expansion opportunities
- Lead proposals, pricing discussions, and contract renewals
- Monitor account profitability and forecasting
- Maintain visibility on account revenue and risk

6. Client Communication & Reporting

- Maintain proactive and structured communication with clients
- Offer clients your own suggestions and strategic insights, grounded in a genuine understanding of their business and industry, rather than simply relaying updates
- Present performance insights, strategies, and recommendations
- Use AI tools to improve reporting, documentation, and efficiency
- Ensure all communication is professional and business-focused

📌 Client Account Manager (Ahmedabad)
🏢 Upman Placements
📍 Ahmedabad