About the Role

We are looking for a motivated and detail-oriented Process Associate to join our Operations team. The candidate will be responsible for coordinating service and warranty-related processes, handling customer and partner communication, monitoring service requests, and ensuring timely closure of assigned cases.

Key Responsibilities

Manage and coordinate end-to-end service and warranty claim processes.

- Receive, verify, and process service requests and assigned leads.
- Coordinate with customers, service centers, partners, and internal teams.
- Assign and monitor daily service leads through the company application/portal.
- Follow up on pending cases and ensure timely resolution as per TAT.
- Maintain accurate records of service requests, status updates, and closures.
- Coordinate pickup, repair, replacement, dispatch, and delivery activities where applicable.
- Track pending cases and proactively follow up with concerned stakeholders.
- Update real-time status in internal systems and maintain proper documentation.
- Escalate delays, discrepancies, or customer issues to the appropriate team.




- Prepare daily/weekly operational reports as required.
- Ensure compliance with company processes and service quality standards.

Required Skills

Good communication and interpersonal skills.

- Basic knowledge of MS Excel / Google Sheets.
- Good follow-up and coordination skills.
- Ability to work with multiple tasks and deadlines.
- Solid attention to detail.
- Problem-solving and decision-making ability.
- Willingness to learn new software and operational processes.
- Ability to work effectively in a team.

Preferred Skills

MBA / Business Administration background.

- Previous experience in customer support, operations, service coordination, or warranty processing.
- Knowledge of CRM / ERP / service management portals.

Key Performance Indicators

Timely case processing and closure.

- TAT adherence.
- Accuracy of system updates and documentation.
- Effective follow-up and coordination.
- Customer and partner service quality.

Work Location: In person

📌 Claims Process Executive (Chennai)
🏢 Bigfix Gadget Care
📍 Chennai