Company Description DTC Infotech is a deep-tech and enterprise solutions consulting company focused on data-driven intelligence and digital transformation. The organization designs and implements tailored software development and commercial off-the-shelf (COTS) solutions, supported by ongoing maintenance to align with client business goals. Using data and analytics, intelligence, automation, and cloud technologies, DTC Infotech delivers end-to-end solutions that help businesses innovate and lead in their sectors.

The company emphasizes agile, cost-effective development and strong quality assurance practices. With alliances across more than 10 leading technology providers, including Microsoft, Databricks, GenRocket, and Camunda, DTC Infotech serves SMEs and large enterprises worldwide.

Role Description The Chat Expert P4 – US Taxation role is a full-time, on-site position based in Hyderabad. This role involves providing accurate, timely guidance on US taxation matters through chat-based support to individual and business clients.

The Chat

Expert will interpret and apply US tax laws and regulations, clarify tax filing requirements, and assist users with complex tax queries in a clear, accessible manner. Daily tasks include researching tax-related issues, reviewing client information for completeness, documenting interactions, and escalating cases when needed. The role also requires collaborating with internal teams to improve knowledge bases, refine chat workflows, and ensure a consistent, high-quality client experience.

Chat Expert P4 – US Taxation

Job Title: Chat Expert P4 – US Taxation

Location: Hyderabad





Experience: Minimum 4 years

Joining: Immediate Joiner

Job Summary

We are looking for an experienced US Taxation Chat Expert with strong hands-on experience in preparing and reviewing US Individual Income Tax Returns. The candidate will provide real-time tax-related support to customers through a live chat environment.

Key Responsibilities

Prepare and review US Individual Income Tax Returns.

Handle Form 1040, 1040-NR and 1040-SR.

Provide accurate tax guidance and clarification to customers through live chat.

Resolve customer queries related to individual taxation.

Analyze tax information and identify discrepancies or missing information.

Ensure compliance with US federal and applicable state tax regulations.

Maintain high accuracy and quality standards while handling multiple chats.

Escalate complex tax issues to appropriate teams when required.

Maintain proper documentation of customer interactions and tax-related queries.

Required Skills

Minimum 4 years of hands-on US Individual Taxation experience.

Strong knowledge of Forms 1040, 1040-NR and 1040-SR.

Excellent understanding of US individual tax concepts.

Strong written English and communication skills.

Excellent customer-handling and problem-solving abilities.

Ability to work in a real-time/live chat support workplace.

Good analytical and attention-to-detail skills.

Qualification

Bachelor's degree in Accounting, Finance, Commerce or a related field preferred.

interested candidates please your updated resume to this email [email protected] this is full time opportunity.

📌 Chat Expert– US Taxation (Hyderabad)
🏢 DTC infotech
📍 Hyderabad