LIFE CIRCLE HEALTH CARE PRIVATE LIMITEDJOB DESCRIPTION – CAREC MARKETING EXECUTIVE

Department: CareC – Marketing & Business Development

Designation: CareC Marketing Executive

Employment Type: Full-Time

Location: Chanda Nagar

Reporting To: CareC Business Head / Management

Experience: 1–3 Years

About the Role

We are looking for a CareC marketing executive to promote and onboard home care agencies / centers onto the CareC application. The role involves client identification, application demonstrations, lead conversion, customer follow-up, database management, and coordination with IT and management for customer issues.

Key Responsibilities

1. Client Identification & Lead Generation

- Identify and contact Home Care Agencies / Centers in the assigned location.
- Build and maintain a database of potential clients.
- Connect with decision-makers and introduce the CareC application.
- Generate qualified leads through calls, visits, networking, and referrals.

2. Application Demonstration

- Schedule and conduct CareC application demos.
- Explain the features, benefits, and usage of the application.
- Understand client requirements and demonstrate relevant features.
- Address basic queries and coordinate technical queries with the concerned team.

3. Follow-up & Conversion

- Follow up with clients after every demo.
- Understand client requirements, concerns, and objections.
- Maintain proper follow-up records.
- Convert potential clients into active CareC users.
- Coordinate the onboarding process after conversion.

4. Client Relationship Management





- Maintain regular communication with existing clients.
- Ensure clients are comfortable using the application.
- Collect customer feedback and identify areas for improvement.
- Maintain professional relationships with home care agencies / centers.

5. Customer Issue & IT Coordination

- Receive and understand customer-reported bugs, errors, or application issues.
- Collect necessary details such as screenshots or error messages.
- Coordinate with the IT team for resolution.
- Follow up with IT until the issue is resolved.
- Update the customer and confirm resolution before closing the issue.

6. Management Coordination

- Escalate major customer concerns or unresolved issues to management.
- Discuss client requirements and challenges with the concerned team.
- Coordinate with IT and management for timely resolution.
- Share recurring customer feedback and product improvement suggestions.

7. Reporting & Database Management

- Maintain updated records of leads, demos, follow-ups, conversions, clients, and issues.
- Submit daily/weekly reports as required.
- Ensure all client and follow-up information is accurate and updated.

Key Performance Indicators (KPIs)
- Number of Home Care Agencies / Centers contacted.
- Number of demos conducted.




- Number of qualified leads generated.
- Number of clients converted and onboarded.
- Follow-up completion and conversion rate.
- Client application adoption and engagement.
- Timely resolution/follow-up of customer issues.
- Accuracy of client database and reports.

Required Skills
- Excellent communication and presentation skills.
- Good convincing and follow-up abilities.
- Customer relationship management skills.
- Basic understanding of mobile applications and technology.
- Ability to understand and communicate technical issues.
- Good coordination and problem-solving skills.
- Strong documentation and reporting skills.
- Willingness to travel locally for client meetings and demos.

Qualification & Experience
- Bachelor's degree in Marketing, Business Administration, Healthcare Management, Computer Applications, or a related field.
- 1–3 years of experience in marketing, business development, healthcare, SaaS/application sales, customer success, or client relationship management.
- Freshers with strong communication and presentation skills may also be considered.

Role Objective To increase the number of Home Care Agencies / Centers using CareC, convert potential clients into active users, maintain strong client relationships, and ensure timely resolution of application-related issues through effective coordination with the IT Team and Management. Pay: ₹15,000.00 - ₹30,000.00 per month

Advantages

- Commuter assistance
- Health insurance
- Provident Fund

Work Location: In person

📌 Care C Executive (Chanda Nagar)
🏢 Lifecircle Health Services
📍 Chanda Nagar