Designation Title

Manager / Senior Manager

Role

Branch Manager

Reporting to

Senior Vice President

Key Responsibilities The Branch Manager is responsible for monitoring and managing teams of Telesales executives through team leaders for BM/CBS portals.

Below listed the major key responsibilities of Branch Manager but not limited to,

- Monitoring and managing a team of telesales executives and driving productivity through team leaders.
- Ensuring that the TLs meet the targets and sending reports to the manager on the targets achieved.
- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team.
- Constantly motivating executives driving them towards incentives and controlling attrition.
- Responsible for planning the resources required for his / her team and work with HR to get the right talent on board.
- Promote a cohesive & high-performance work environment by continuously engaging with the team members, providing development feedback and right training inputs.




- Review the performance of the team members on a regular basis and help them to improve the productivity.
- Monitor, facilitate and ensure the team adheres to the processes
- Guide / mentor and train the team members in building their capabilities and improving their performance.
- Actively participate / contribute in continuous improvement projects

Skills and Competencies

Functional Skills:

- Business Knowledge
- Process Monitoring and adherence
- Customer Service Orientation
- Language skills English / Hindi & Gujarati
- Telemarketing Skills
- Selling Skills
- Analytical Skills
- Sound computer knowledge / Computer competence

Behavioural Skills:

- Values Integrity, Honesty, Respect
- Positive Communication Skills
- Executive Presence
- Persuasion Skills
- Result Orientation
- Attention to detail
- Strong Leadership and team handling skills
- Emotional intelligence
- Stress Management
- Presentation skills

📌 Branch Manager ( Telesales ) (Mumbai)
🏢 Matrimony.com
📍 Mumbai