The Associate Team Leader is responsible for managing a team of CSRs and ensuring high quality, on-time delivery of outputs. This role combines production ownership with people leadership, ensuring productivity, quality, and customer satisfaction across daily operations.
Must be willing to work only in night shifts from Binated's Aundh branch.
Online: Please submit your resume to
[email protected] for faster response times
Job Type: Full-time, Permanent
Walk-In interview available
Location: Binated - 55/2, Ganeshkhind Rd, Jagdishnagar, Sadhu Vasvani Nagar, Aundh, Pune, Maharashtra 411007
Key Responsibilities
1. Delivery & Production Management
- Manage day-to-day production for assigned teams
- Ensure timely completion of assigned deliverables
- Allocate work based on skills, load, and priority
- Meet daily and weekly turnaround time targets
2. Quality Control
- Review and approve work before final delivery
- Ensure outputs meet defined quality standards
- Reduce rework and revision rates
- Coach team members on quality improvements
3. Team Leadership
- Lead, guide, and motivate designers
- Monitor attendance, productivity, and discipline
- Conduct regular feedback and performance discussions
- Support onboarding and training of new team members
4. Process & Workflow Adherence
- Follow defined SOPs and workflows
- Ensure correct job intake and output format
- Escalate risks, delays,
or quality issues early
- Support continuous process improvements
5. Client & Internal Coordination
Coordinate with
- Quality team
- Production managers
- Account teams
- Automation team (where applicable)
- Support special or high-priority client requests
- Help resolve production issues quickly
6. Reporting & Metrics
- Track and report:
- Daily production volumes
- Turnaround time
- Error and rework cases
- Team utilization
- Share improvement suggestions with management
Key Performance Indicators (KPIs)
- Turnaround time (TAT)
- Quality score / rejection rate
- Productivity per designer
- Team attendance and stability
- SLA adherence
Soft Skills
- Transparent communication
- Problem-solving mindset
- Time management
- Patience and people skills
- Ability to work under volume and deadlines
Leadership Traits
- Hands-on and accountable
- Fair and consistent
- Detail-oriented
- Supportive coach
- Calm under pressure
Benefits:
- Leave encashment
- Provident Fund
Supplemental Pay Types:
- Overtime pay
- Shift allowance
- Yearly bonus
Binated does not charge any fee at any stage of the recruitment & selection process. Binated has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately.
📌 Associate Team Lead (Pune)
🏢 Binated
📍 Pune