Who are we? /n Superset is India’s largest University Recruitment Platform - a placement automation tool for /n universities and a digital campus hiring platform for employers. Our team is dedicated towards /n leveraging the technology to solve all the challenges and problems you could think of during a /n typical placement season. /n /n Location - Bangalore /n /n What will you do? /n As an ACSM at Superset, you’ll be responsible for handling our university clients/customers, /n handholding during initial on-site implementation of the software platform and building long-term /n relationships with them. /n /n We need help with: /n ● Managing multiple stakeholders and understanding their respective business needs /n throughout the customer lifecycle, /n ● Providing positive customer experience by ensuring that Superset is successfully and /n smoothly rolled out to the customer - provide software platform training to placements /n staff and help them set-up the platform, /n ● Handling escalations and ensuring long term working relationship with the respective /n university POCs, /n ● You’ll be required to help potential clients with respect to the platform use, best /n practices, and promote adoption, /n ● Keeping a track of adoption metrics to preempt churn rate and managing renewals. /n This is a role with huge responsibility as you would be entrusted with customer success and student /n adoption. /n /n Requirements | You’ll be a great addition to the team if: /n ● You have 1+ years of experience in account management/customer /n success/client-facing role/operations,



/n ● You have excellent communication abilities including the ability to listen, understand, /n assist rightly to the clients, /n ● You understand that maintaining relations is more about understanding people's psyche /n than just providing feature resolutions, /n ● You are passionate about product craftsmanship and care about great customer /n experience, /n ● Your experience working with cross-functional teams in a SaaS or a software company /n would be an added advantage. /n /n How can Superset help you on your journey? /n ● Two things are well ingrained in our culture: /n ○ We need people to take ownership = we don’t micromanage/follow-up on our /n people because we trust them to deliver the best work possible /n ○ We ensure to provide resources and remove bottlenecks that deter our people /n from delivering the best of their work /n ● If you’re at a stage in life where you are looking for challenges, you’re at the right place, /n ● We’re a team of proactive, versatile, independent and collaborative mindsets. We /n provide the liberty to experiment and be creative wherever necessary, and get things /n done, /n ● We understand that making mistakes comes in handy when you’re growing in your /n career.

As long as you’re learning from your mistakes, you’ll fit well with us, /n ● Our people have the freedom to approach, own, and solve problems creatively, /n ● Our customers rely on our products to do their most important work, which means they /n rely on us to build things the right way, /n ● We’re inclusive of a product team who is always listening, deliberating, and delivering.

📌 Associate Customer Success Manager (Bengaluru)
🏢 Superset
📍 Bengaluru