Company Description C-Xcel Advisory is a customer experience and strategy consulting firm focused on helping B2C businesses achieve high-impact growth through strategic customer centricity. The firm works with MSMEs, well-funded start-ups, and large corporates across FMCG, media, personal care, consumer devices, and insurance.

C-Xcel delivers integrated solutions in business strategy, marketing and brand, digital transformation, data analytics, and customer experience, with a strong emphasis on bringing the end-consumer perspective into key business decisions. Its 360-degree CX offerings include benchmarking, CX strategy, VOC programs, culture and employee experience, design thinking, journey mapping, digital transformation, and CX analytics. C-Xcel aims to break organisational silos, align people, processes, and technology, and help clients build customer experience ecosystems that consistently exceed customer expectations.

Role Description The Associate Consultant is a full time role based in the Greater Delhi Area with a hybrid work arrangement, combining on-site collaboration with flexibility for some work from home. In this role, the associate will support in delivering CX and strategy engagements, including conducting market and customer research, analysing data, and preparing client-ready presentations and reports.

Day-to-day responsibilities include gathering and synthesising insights, contributing to CX frameworks (such as journey mapping and VOC programs),



and assisting in the design and documentation of business and digital transformation initiatives.

The Associate Consultant will interact with client stakeholders, help coordinate project activities and timelines, and ensure project deliverables meet quality standards. The role also involves continuous learning about CX maturity models, industry trends, and best practices to contribute fresh perspectives to client solutions.

Qualifications

- Strong analytical and research abilities, including comfort with data analysis, customer insights, and translating findings into practical recommendations.
- Excellent written and verbal communication skills, with the ability to create clear presentations, reports, and client-facing documents.
- Interest or experience in customer experience, marketing, brand strategy, or digital transformation within B2C & B2B sectors.
- Ability to work collaboratively in cross-functional teams, manage time effectively, and handle multiple projects in a fast-paced consulting environment.
- Proficiency with standard productivity and presentation tools (e.g., Excel, PowerPoint, or equivalents); including use of AI tools, exposure to data analytics or CX tools is an advantage.
- Bachelor’s or Master’s degree in Business, Management, Marketing, Economics, Engineering, or a related field; consulting or CX-focused coursework or internships are beneficial.
- A customer-centric mindset, strong problem-solving skills, and enthusiasm for helping organisations improve their customer experience and achieve growth goals.

📌 Associate Consultant (Delhi)
🏢 C-Xcel
📍 Delhi