Preferred candidate profile

- Proactively managing & enhancing performance of the team based on the SLA
- Attendance rostering, leave management
- Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member
- Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team
- Implementing corrective action as and when required ensuring client requirements are honored & met. Capabilities
- Attention to details.
- Excellent verbal and written communication skills in English
- Sense of responsibility. Methodical thinking.
- Ability to understand client requirements and respond effectively.
- Prepare & maintain accurate data.




- Strong knowledge of Time Management
- Experience in Managing client escalations/feedbacks effectively
- Address escalations and ensure timely resolution of issues.
- Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure setting
- Driving Quality & Efficiency projects, brainwaves within the teams• Experience in Talent identification from associates and grooming them for next level
- Implementing corrective action as and when required ensuring client requirements are honored & met.

📌 Assistant Manager -Operations (Nashik)
🏢 WNS Holdings
📍 Nashik